Founded in 1988 in Lowell, Massachusetts, Enterprise Bank is a full-service commercial bank providing financial resources for growing businesses, professionals, nonprofits, and individuals.
Challenges
Enterprise Bank was using multiple systems to handle its complex HR and payroll processes for its 970 employees. Its operations became increasingly challenging as the bank expanded into 22 full-service branch offices in the Merrimack Valley and North Central regions of Massachusetts and southern New Hampshire. With a goal to provide financial resources for growing businesses, nonprofit organizations, professionals, and individuals, Enterprise Bank needed a comprehensive human capital management (HCM) solution to handle all of its HR, payroll, and talent needs.
Solutions
After a rigorous selection process, Enterprise Bank chose the cloud-based UKG Pro® solution and went live four months later. With a clear, structured deployment of the technology, Enterprise Bank has experienced many benefits, including:
- Cutting time spent on payroll processing by 40%
- Saving approximately eight hours or more per month creating and delivering reports
- Reducing completion time of employee open enrollment to an average of eight minutes
- Streamlining its recruiting processes
- Going paperless — empowering employees to manage their personal, payroll, and benefits information, and reducing the costs and efforts associated with printing and managing thousands of pieces of paper each year
“The foundation of our benefits with Pro is having one, single source for the entire breadth of HCM — better speed, control, accountability, and accuracy," said Marisa Veiga, Vice President, Human Resources Operations Manager at Enterprise Bank. "All of our people-related information is immediately available, visible, and reportable in one centralized location. We can quickly and easily run reports on any segment of HR, payroll, or talent, and our employees have one, single place to access, view, and manage their personal, payroll, and benefits data.”
Pro provides customers like Enterprise Bank with a cohesive suite of HCM functionality, including HR, payroll, benefits enrollment/life events, recruitment, performance management, succession management, compensation management, and time management. Speed and high levels of execution are the primary advantages that the financial services company has experienced since moving to the cloud-based, comprehensive HCM solution.
"We've achieved so many measurable results and improvements since we moved to Pro," said Veiga. "We have a pretty complex payroll, including different pay groups. Pro has streamlined the process immensely — reducing our time spent on payroll processing by nearly half. Previously, we had to create and deliver dozens of reports per month. With UKG Pro People Analytics, we now have these reports auto-generated and auto-delivered, saving us approximately eight hours or more per month and eliminating a ton of manual administration."
“Our business is steadily growing, and our previous vendor's system could not adapt to our changes. UKG is totally different. They have a partnership philosophy with customers, so that our feedback on UKG Pro's products and services is welcomed. We know we are in a collaborative relationship with a company that is listening to us and that is always evolving its offerings to ensure our long-term success.”
Marisa VeigaVP | HR Operations Manager
Results
Enterprise Bank also attributes the value it receives with Pro to UKG's customer support. With Pro, Veiga and her teams have direct access to a dedicated account manager who acts as the first point of contact for the finance company, ensuring a consistent experience between the company and a support person knowledgeable about the bank's unique complexities. According to Veiga, UKG's assistance has been vital in Enterprise Bank's ability to leverage UKG Pro fully and experience the rewards.
"Our Pro account manager understands our business and has detailed knowledge of our history," said Veiga. "So when we have a question, it is answered and we do not miss a beat. UKG's customer support is an invaluable business benefit — the responsiveness, the willingness to help, and the continuity with people who know our business."
As Enterprise Bank continues to grow, its people remain confident knowing that Pro and UKG's support team will be with them every step of the way, as a reliable, lifelong partner readily available to accommodate the company's evolving needs, while assisting in its growth.
"Our business is steadily growing, and our previous vendor's system could not adapt to our changes," said Veiga. "UKG is totally different. They have a partnership philosophy with customers, so that our feedback on Pro's products and services is welcomed. We know we are in a collaborative relationship with a company that is listening to us and that is always evolving its offerings to ensure our long-term success.
"Pro is robust enough to handle even the most complex calculations, but easy enough for our controller to set up and manage," said Veiga. "Pro is rock solid and allows us to tailor it to our business. In addition to the software, UKG's services have been a very positive experience. From deployment to training to customer support, we are very satisfied with the solution."
