UKG SUPPORT
We provide a variety of support options to help you achieve your goals. Check out our support channels below to find the answers you’re looking for.
Customer Community Support
Search and browse our community portals for answers to questions about your UKG products. Collaborate with peers, post your questions, or even suggest product enhancements.
Join our community space and gain access to helpful support and advice from our team of product experts and engaged customer network.
Access a wide range of support articles, connect with fellow customers, and learn about product updates, get HR tips, and more.
Solution Support
Get the support and the answers you need based on your UKG® solution.
UKG Pro
To protect your privacy, we are unable to provide direct assistance with employee-level data, like UKG Pro login credentials, payroll information, and tax filing forms. Should you need help with these items, please contact your employer’s HR/payroll department directly.
Support Topics
W-2s, 1099s, 1095-Cs, T-4s, and RL-1s
You should expect to receive these personal tax filing forms from your employer no later than January 31 for US documents. For Canada, T-4s and RL-1 slips should be expected by February 28. Should you have questions about form accuracy or when your forms will be delivered, please contact your employer.
Pay Statements
You can view your pay statements directly from your UKG Pro solution or from the UKG Pro Mobile App. Should you have questions about your paycheck or concerns about the accuracy of your earnings, please contact your employer’s HR/payroll department. UKG is not authorized to answer employee payroll questions.
Password Assistance
Forgot your password or need help resetting your credentials? Please contact your employer’s HR/payroll department if you’re having trouble logging in. To protect our customers' employee-level data and privacy, we’re unable to provide direct assistance with passwords.
Reinstate UKG Pro Access
If you’ve been accidentally locked out of UKG Pro, please contact your employer’s HR/payroll department for help reinstating access to your solution. To protect our customers' employee-level data and privacy, we’re unable to provide direct assistance with your login credentials.
Mobile
The UKG Pro Mobile App gives you control over job-related actions that are personal to you. Through the app, you can perform a number of tasks, such as searching your employee directory, viewing and printing current and historical pay statements, accessing pay insights, viewing tax forms, and more.
For more information on how to get started on the app or to encourage your employer to enable it for your company, please contact your HR/payroll department.
UKG Dimensions
Trying to log in to your UKG Dimensions system?
If you’re an employee trying to log in to your UKG Dimensions system, contact your company’s UKG administrator for the login URL to your UKG product and bookmark it for the future.
If you’re a UKG system administrator trying to log in to the UKG Community to engage with other users or to get support, go to https://community.ukg.com.
Mobile App Users
The UKG Dimensions Mobile Resource page is for users of the UKG Dimensions mobile app. Employees, managers, and the Mobile Administrator can:
UKG Ready
Trying to log in to your UKG Ready system?
If you’re an employee trying to log in to your UKG Ready system, contact your company’s UKG administrator for the login URL to your UKG product and bookmark it for the future.
If you’re a UKG system administrator trying to log in to the UKG Community to engage with other users or to get support, go to https://community.ukg.com.
Mobile App Users
The UKG Ready Mobile Resource page is for users of the UKG Ready mobile app. Employees, managers, and the Mobile Administrator can:
- Download the app iPhone® | Google Play™
- Find the right support for your mobile app
- Gets tips on how to conduct a successful rollout
- Watch video tutorials
UKG Workforce Central
Trying to log in to your UKG Workforce Central system?
If you’re an employee trying to log in to your UKG Workforce Central system, contact your company’s UKG administrator for the login URL to your UKG product and bookmark it for the future.
If you’re a UKG system administrator trying to log in to the UKG Community to engage with other users or to get support, go to https://community.ukg.com.
Mobile App Users
The UKG Workforce Central Mobile Resource page is for users of the UKG Workforce Central mobile app. Employees, managers, and the Mobile Administrator can: