HR Service Delivery

HR Service Delivery

Empower your employees with self-service — anytime, anywhere

Future-Proof Your Employee Experience with an Integrated HCM and HR Service Delivery Solution
Future-Proof Your Employee Experience with a Unified HCM and HR Service Delivery Solution
Learn how UKG Pro empowers HR teams to stay ahead of the evolving needs of their people
HR processes that engage employees rather than get in their way are essential for a thriving workplace. Providing your team with the power to access the HR tools and answers they need whenever and wherever they need them boosts their trust and confidence in the organization — it’s a critical component of a great workplace.

Strategic leaders rely on employee self-service solutions to transform the employee experience and the way HR teams care for their people. Whether your organization is simple or complex, these tools enhance businesses operations by effortlessly automating HR processes, all while helping your people take purposeful action. With HR service delivery solutions, you can drive better decision making by reducing the need for busywork and manual HR tasks, freeing time for higher-value strategic initiatives at all levels. A modern HR service delivery solution optimizes:

  • Talent Acquisition 
  • Benefits Administration
  • Compensation and Pay 
  • Talent Management 
  • Employee Relations 
  • Compliance

HR Service Delivery — What should it include?

HR service delivery solutions equip you with an employee self-service platform that allows HR to effectively manage your team while providing the necessary assistance to navigate unexpected personal and professional changes.

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Encourage Employee Self-Service

Your chosen HR service delivery solution should enable employees to view, search, and find the answers they’re looking for with access to on-demand resources. Personalize their experience by allowing them to update their personal data and kickstart HR processes – providing them a pathway to feeling truly heard. For example, with a user-friendly interface that adapts to the employee or organization, your people only see what’s relevant to them and their objectives, such as company policies, training materials, and FAQs. Plus, the technology allows employees to easily access pay stubs, enroll in benefits, and submit required forms or change requests, reducing dependency on HR staff.

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Increase HR productivity and accuracy

Harness the power of workflow automation to promptly direct requests to appropriate HR team members. As a result, you’ll reduce the chance of manual errors, spend less time on administrative HR tasks, and free up resources to focus on trust-building strategies. With employee self-service software, you can configure workflows and automatically route employee requests to ensure productivity and accuracy. You’ll also gain insights into what your employees are searching for and reviewing inside your company’s knowledge base, so you can make smarter decisions about what content to publish.

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Simplify global and local compliance

Centralize and proactively manage files at every stage of the employee life cycle, from generation to expiration. Regulate access to confidential documents and data — meeting compliance requirements and keeping up with changing data regulations. With HR service delivery technology, you’ll gain better control and visibility over which roles can access which document type. Plus, you can efficiently share large batches of documents with third-party stakeholders, removing risks associated with sharing documents over email.

The Benefits of Modern HR Service Delivery

Simplify how you support your people.

Empower your employees to self-serve When it comes to finding support in the workplace, employees’ expectations are evolving at a consumer-driven pace. A modern HR service delivery strategy enables employees to find answers, view and update their information, and make requests using their preferred device, anytime, anywhere. The software allows you to enhance employee experience, improve HR agility, and ease compliance — all in one holistic solution. With UKG HR service delivery, employees can manage personal information and easily access documents and resources, allowing you to take control of your HR processes and share sensitive company data and updates as needed.

Simplify your HR processes

Streamline HR processes and improve your employee self-service, including schedules and employee document management, with a powerful HCM solution designed to drive success for your business.

FAQs about HR Service Delivery

HR service delivery refers to the function that supports and provides services such as onboarding, payroll, benefits enrollment, and document management for all employees from hire to retire.

A modern and holistic HR service delivery solution not only impacts HR teams but also the entire organization. HRSD can significantly and positively impact companies through assisting with:

  • Enhancing employee self-service 
  • Streamlining and automating manual processes 
  • Advancing data-driven decision making 
  • Complying with constant changes in policies and regulations 
  • Boosting productivity and reduce costs 
  • Facilitating talent acquisition 
  • Reducing workforce turnover

We believe when people feel valued, they can tap into their unique talents for the good of themselves, their company, and their communities. A modern HR service delivery solution equips HR teams with the tools needed to empower employees to manage their HR needs efficiently, providing them a platform to feel truly heard and enhancing their overall experience within the organization, which builds the kind of trust that leads to outstanding organizational results in areas like retention, productivity, flexibility, and profitability.

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Customer Stories

Taking UKG Customers to a new level


“Pro’s scalability also means our employee count can flex up or down without a change in administrative headcount.”

ARCH Global Holdings, a consolidated contract manufacturing company, is using UKG Pro to create an inclusive and empowering employee experience, to easily scale its acquisition strategy.

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