Balancing your role as a UKG Ready® superuser and your day-to-day activities can be challenging, and I know exactly how you feel. I walked in your shoes as an HR manager for several years! While it might seem daunting, I am here to serve as your tour guide to all the great ways you can stay in the know with UKG Ready. So, let’s go on a journey together to understand all the important ways we keep you up to speed.
Stop 1: In-product communication with solution pop-up notifications and readyConnect
Did you know we serve up key resources within your UKG Ready solution based on your role? For example, if you’re a benefits manager, during open enrollment, you receive resources to help guide you through that process from configuration to execution. Or, during your year-end process, you, as a payroll manager, can receive an in-product checklist right at your fingertips. Want to know how we do it? Through the nifty feature called Role Profiles.
The role profile functionality was released in 2020, and you may have noticed that it is a default as part of the HR Hire Action when you’re adding new employees to the system. The Role Profiles play a vital part in our communication tools — most notably, the UKG readyConnect™ panel. Role Profiles are driven by system-defined responsibilities, including those of benefits managers, payroll administrators, HR administrators, employees, managers, and more.
The system also has preset role profiles that you can assign to users or that users can opt in to. But as we know, sometimes jobs and their responsibilities don’t fit the mold and need flexibility as roles overlap. The great part is that you can create your own Role Profiles to fit your organization's needs. This allows you to mix and match different responsibilities for those employees who overlap. Have a payroll manager who also handles benefits? No problem! A recruiter who also handles general HR administration? You can do that too!
It is important to ensure you and your employees have applicable Role Profiles assigned for receiving the timely and curated content in the readyConnect panel, but we also like to use our Popup Communicator functionality from time to time to announce webinars or deadlines for specific processes. So how can you be sure you’re receiving those communications as they come around? Let me tell you about the not-so-hidden gem in your Security Profiles.
On the Global tab of your Security Profiles, you will find the Popup Communicator settings. Like the Role Profiles, there are defined settings based on the Security Profile. Many of these profiles are created during your implementation process to fit the mold of your typical job functions. But say that along the way, you create a new Security Profile to provide security settings for those overlapping roles we mentioned. Those Popup Communicator settings may get lost in the configuration, and now your payroll/benefits manager is missing out on crucial communications. They can turn those communications on with a flip of a switch (or a checkbox, in this case).
Learn more about these in-product communication tools on our UKG Ready Cross-Suite Resources page.
Stop 2: Solution Snapshot Newsletter
Have you heard the news? Our Solution Snapshot Newsletter is an excellent way for our customers to receive updates from several key areas. We provide ways to help you find success, work smarter, and bring value to your UKG Ready system with our Product News and Solution Tips. The newsletter also includes training courses to increase your solution proficiency and helpful UKG Community™ groups, pages, and programs. With the Solution Snapshot, you’ll never miss out on registration links or save-the-dates for events such as the Huddles, Aspire, or essential webinars. We serve these newsletters monthly, so you’ll always be able to stay current on important resources.
Stop 3: UKG Community
The last, but certainly not the least, stop on our tour is the UKG Community. Whether you’re looking for release readiness information, product resources such as year-end processing or a new admin survival guide, or connecting with your peers, the Community is the place to be. We share many resources through our UKG Ready Announcements and Pod Alert groups. Don’t miss out on the opportunity to network, ask questions, or share best practices in our different UKG Ready Community groups, including:
- UKG Ready – HR and Marketplace
- UKG Ready – Payroll and Tax
- UKG Ready – TLM and Scheduler
- UKG Ready – Mobile
- UKG Ready – Suite Experience
The Community also offers a lot of great information in the knowledge base and Library, including how-to instructions and job aids for different product features. Check out the Learn About UKG Ready page for links to everything you need.
Now that you have the tools, there’s no chance you’ll miss out on the great resources provided. And even though our tour today has ended, the communications will continue chugging along.