Analysis of more than 9 million teller transactions at banks and credit unions across North America
The banking industry continues to witness a costly combination of labor cost increases and branch traffic declines. This report highlights how institutions can maximize workforce optimization and reduce operating costs.
51
%
decline in branch volume since 1992
231
%
increase in teller labor cost since 1992
Learn how banks and credit unions can evolve for success:
While COVID-19 has accelerated digital transformation in banking, the branch remains the preferred venue for complex transactions such as loans and mortgages. The persistence of the branch creates opportunities for targeted cross-selling and financial advice, another reason driving the employment of better performing staff.
- Schedule staff to demand
- Get the data you need to be agile with change
- Optimize your lobby for sales and service
- Leverage smartphones to enhance the branch experience
- Engage employees — and increase customer satisfaction
Download this informative study to learn how you can respond to changes in the banking landscape.