Product Info
Gold Plus and Platinum Plus Support Datasheet
Learn about the major benefit of this plan — a technical account manager (TAM) — and how upgrading to the level of support will help you get the most from your UKG™ solution. This datasheet covers the main features of Gold, Gold Plus, Platinum and Platinum Plus support.
The TAM is s senior-level technical resource assigned directly to your account, providing technical support expertise gained through years of experience supporting UKG products and working in the software industry. Your TAM serves as you single point of contact for in-depth technical support, providing services that include:
- Pretest software patches and service packs on our copy of your database
- Facilitate rapid case resolution and conduct regular status calls to review issue lists
- Work with your team to keep your UKG environment set for optimum efficiency
Download this datasheet to find out more about the many advantages of UKG Plus Support.