Bob DelPonte serves as senior vice president of customer success at UKG. By unifying day-to-day account management services with a personalized and proactive customer care strategy, Bob and his experienced team bring the UKG people-driven purpose to life by partnering with organizations to create empowering and engaging work experiences around the world. Bob has been at the company for more than two decades and today oversees a comprehensive suite of UKG customer services and solutions — including global support, relationship management, payment and managed services, and customer success delivery. Additionally, Bob leads UKG benefit services as well as the UKG Ready Partner Network, the company’s dedicated partner channel supporting payroll service bureaus and large accounting firms. Bob instills in his team a “Partner for Life” mindset with a passion for seamless product delivery to help customers drive business performance and growth by establishing a people-centric culture. Prior to overseeing the customer success and employer services group, Bob was responsible for driving the company’s small-to-midsize business growth strategy. He earned his bachelor’s degree in finance from Marist College and is a member of the Boston Product Management Association and the Society for Human Resource Management.
SVP, Customer Success