Miami Dolphins Uses UKG Pro to Link Higher Engagement to Better Business Outcomes

October 30, 2020, LOWELL, Mass., and WESTON, Fla.

UKG (Ultimate Kronos Group), a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, announced today that the Miami Dolphins, a U.S. professional football team and a member of the National Football League, is using UKG Pro (formerly UltiPro) to develop and retain top talent.

The Miami Dolphins organization includes approximately 350 front-office and training staff members, and up to 1,500 seasonal employees. The Dolphins own and operate Hard Rock Stadium, which typically hosts NFL games, college football, tennis, international soccer matches, concerts and private events. The company selected UKG Pro due to the solution’s reputation within the professional sports industry, and the organization has taken advantage of Pro’s employee-centric HR tools to make goals transparent and easy to change and track.

“Our biggest opportunity is continuing to find new ways to keep our employees engaged and enjoying their jobs, and UKG Pro performance reviews is a tremendous asset towards achieving that goal,” said Jeremy Campos, senior director of human resources for the Dolphins. “Prior to Pro, our goal-setting process was all done manually, and employee goals remained top of mind for only a short period of time. Now, our employees have instant, year-round access to their goals in Pro, and managers can also track their teams’ progress throughout the year. Thanks to this technology, we are also able to undertake a mid-year goal-setting process, and the workflow has made it fast and easy.”

Campos noted that, in addition to performance management, UKG Pro People Analytics helps the organization better understand its workforce and maximize engagement.

“With Pro People Analytics, we now have access to real-time, compensation and employee information allowing us to make more data-driven choices around staffing,” said Campos. “With easy to pull data, we can quickly comply with requests from our leadership team as well as other required reporting.”

Campos explained that he has high confidence in the quality of reports pulled from Pro, and that the organization can use the results for a full range of payroll and HR data needs, from audits to workers’ compensation insurance data to business insights that help manage costs.

“Any manager can now go into Pro and run their staff’s data and make business decisions as needed,” said Campos. “In HR, we’re able to look at our expenses throughout the organization and evaluate innovative ways to staff up or down depending on the needs of a given event or initiative.”

“Pro Performance Reviews enables employees to create and maintain personal development plans, and see how individual goals align with larger business objectives,” said Chris Phenicie, chief sales officer, mid-market and strategic, at UKG. “We are pleased to see how the Miami Dolphins are using our solutions to motivate its workforce, and that insights from Pro People Analytics are extending opportunities for engagement.”

About UKG

At UKG (Ultimate Kronos Group), Our Purpose Is People. Built from a merger that created one of the largest cloud companies in the world, UKG believes organizations succeed when they focus on their people. As a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, UKG’s award-winning Pro, Dimensions, and Ready solutions help tens of thousands of organizations across geographies and in every industry drive better business outcomes, improve HR effectiveness, streamline the payroll process, and help make work a better, more connected experience for everyone. UKG has more than 12,000 employees around the globe and is known for its inclusive workplace culture. The company has earned numerous awards for its culture, products, and services, including consecutive years on Fortune’s 100 Best Companies to Work For list. To learn more, visit

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