Award-winning Train Operator to Elevate its Employee Experience with Workforce Dimensions from Kronos

July 30, 2020, LOWELL, Mass.

Kronos Incorporated today announced that Greater Anglia, an award-winning train operator in the U.K. recognized for its commitment to innovation and customer satisfaction, has selected Workforce Dimensions – the artificial intelligence-powered, cloud-native, mobile-first workforce management suite from Kronos – to elevate its employee experience and empower managers, creating a more enjoyable experience for commuters.

News Facts

  • One of the busiest rail operators in the U.K. and part of the wider transport organization Abellio Group, Greater Anglia employs 3,000 people, manages more than 150 train stations, and conducts 1,300 daily regional and intercity trips – carrying 350,000+ commuters each day.
  • Recently named Train Operator of the Year in the U.K. for its continuous innovation and improvements, Greater Anglia selected Workforce Dimensions to support its award-winning service by modernizing its information technology (IT) infrastructure and providing unprecedented operational insight as well as an unparalleled, personalized experience for employees.
    • Leveraging the power of mobile, employees will have anytime access to critical information, such as work schedules, hours worked – including additional hours for payment of authorized overtime – and accrual balances. Additionally, employees will be empowered to request time off and swap or pick up open shifts from their smartphone or tablet.
    • Advanced scheduling capabilities, powered by AIMEE – the AI engine for managers and employees – create best-fit staff schedules giving employees greater control over their work preferences while helping Greater Anglia comply with regulatory requirements, company policies, and collective agreements.
    • Real-time visibility into labor data reveals the impact of unplanned absences on the workforce and, subsequently, on train service and customer satisfaction. With Workforce Dimensions, managers can quickly identify qualified employees available to fill shifts in order to prevent or minimize service disruptions.
    • Proactive compliance functionality alerts managers and supervisors to potential compliance risks before an issue surfaces so they can act quickly to prevent under- or over-staffing of trains and train stations.
    • Previously dependent on old, end-of-life systems that delivered inconsistent data, Greater Anglia will benefit from the powerful combination of AI and embedded analytics for actionable insights, as well as the flexibility and extensibility of the solution which allows for easier, future integration of applications and other technology.

Supporting Quotes

  • Himesh Patel, head of IT service delivery, Greater Anglia
    “At Greater Anglia, customer satisfaction is a direct result of our commitment to innovation and improvement. In an effort to continue providing the highest level of service to our customers, we know we must create an empowering experience for our own people. Workforce Dimensions from Kronos is the only solution capable of providing the invigorating experience our workforce needs and we are confident that will translate to an even more enjoyable experience for our customers.”
  • Bill Bartow, vice president, global product management, Kronos
    “Working with an innovative organization like Greater Anglia that prioritizes modern technology to meet the needs of its employees and customers was a natural fit for Kronos. Sharing the same passion for innovation, we know that Workforce Dimensions will help Greater Anglia provide the best employee experience with unprecedented levels of operational insight, especially in a time where workforce management is more critical than ever.”

Supporting Resources

About Kronos Incorporated

Kronos is a leading provider of workforce management and human capital management cloud solutions. Kronos industry-centric workforce applications are purpose-built for businesses, healthcare providers, educational institutions, and government agencies of all sizes. Tens of thousands of organizations — including half of the Fortune 1000® — and more than 40 million people in over 100 countries use Kronos every day. Kronos merged with Ultimate Software on April 1, 2020, to create one of the world’s most innovative HCM and workforce management companies. Visit Kronos: Workforce Innovation That Works.

About Ultimate Software

Ultimate Software is a leading global provider of cloud human capital management (HCM) and employee experience solutions, with more than 51 million people records in the cloud. Ultimate’s award-winning UltiPro delivers HR, payroll, talent, and time and labor management, as well as HR service delivery solutions. Founded in 1990, Ultimate is headquartered in Weston, Florida, and employs more than 6,000 professionals. To learn more, visit Ultimate Software: People First.


© 2020 Kronos Incorporated and Ultimate Software. All rights reserved. Kronos and the Kronos logo are registered trademarks and Workforce Innovation That Works is a trademark of Kronos Incorporated or a related company. See a complete list of Kronos trademarks. UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks, if any, are property of their respective owners.