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    Working Smarter Cafe

    Giving you the keys to prepare for the R9 Update 4 Release

    September 18, 2023
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    Written By

    Kerry Grande
    Kerry Grande
    Customer Marketing Program Manager

    Kerry is part of the customer marketing team, focusing on the Workforce Management (WFM) areas of the UKG Dimensions solution. She is a passionate communicator who loves creating content to keep UKG customers in-the-know and connecting them with resources to help them fully utilize their solution successfully.

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    The UKG Pro Workforce Management™ (formerly known as UKG Dimensions®) R9 Update 4 release is around the corner, and now is the time to start preparing. The new release will be delivered to solutions from September to November 2023. Read on for release readiness tips and a sneak peek into a few R9 Update 4 features you can expect to see.

    The Keys to Release Preparation

    As the exciting new features are en route to your solution over the next few months, it's important to equip yourself with the right preparation tools. To gain a head start, we recommend exploring the UKG Pro WFM Release Readiness page in the UKG Community. Here, you'll find a trove of knowledge-based articles, Release Highlights, and other valuable resources. Consider this community page your sidekick for all things related to R9 Update 4 release readiness.

    On the page you’ll find:

    • Trust Site access – The Trust Site provides important dates for when your solution is scheduled to receive updates and feature releases. Find out when your solution is scheduled to receive R9 Update 4 by visiting the Trust Site. While you’re there, make sure you subscribe to receive notifications, so you don’t miss out on important information. 
    • Release webinar registration – The R9 Update 4 release webinar will be held on Thursday, September 28, at 2:00 p.m. ET. During this webinar, our Learning team pros will go over key features included in R9 Update 4, including big items like adding a comment to a pending timecard edit and the security updates. This is one you won’t want to miss! Register and save your spot today.
    • Release resources – Within the R9 Update 4 Release Essentials tab, you'll discover essential resources ranging from Release Highlights to the Feature Value Summary by Industry, along with convenient links to job aids once they become available.
    • UKG Pro WFM discussion group – Collaborate, ask questions, or share ideas with other UKG Pro WFM users in the community discussion group. By participating in the conversation, you can gain insights into how others effectively manage their workforce using their solution.

    Feature Sneak Peek

    We’re serving up fresh and exciting enhancements to your solution with the R9U4 upgrade. Take a sneak peek into a few of the upcoming features!

    • Add a comment to a pending timecard edit – Managers will gain the option to add a comment and note when reviewing employee timecard change requests.
    • Employee schedule preferences – Employees will gain the ability to select their preferred location, job, and work preferences, enabling them to have a say in their schedule.
    • Forecast Planner graphical views – Admins and managers will be able to see their Forecast Planner Volume graphically in the Forecast Home, allowing them to better understand Volume Forecasts.
    • Multi-factor authentication (MFA) and password policy updates – Security is one of our top priorities, which is why we’re applying MFA and password policy updates to your workforce management solution. The security updates will be added with the R9 Update 4 release rollout. To help you prepare and better understand these new security features, review our MFA and Password Policy Toolkit and FAQs.

    There’s more features on deck for R9 Update 4, so make sure you visit and bookmark the UKG Pro WFM Release Readiness page to learn more. Stay tuned for more resources such as job aids, the Feature Value Summary by Industry, and release notes to be added in coming weeks. Don’t forget to share your ideas or questions in the discussion group and start a conversation.

    • Working Smarter Cafe
    • Giving you the keys to prepare for the R9 Update 4 Release
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