Does the end of the year start to make you feel like the Grinch? While processing W-2s, employee corrections, and salary planning are important; they’re not exactly the joyful festivities this time of year is known for. So while you close out final payrolls and performance reviews — ensuring employees know they’re a gift to you — allow me to provide some gifts of my own. Here are a few helpful UKG® resources I want to make sure you’re aware of:
There’s no shortage of deliveries this time of year — from holiday cards to surprise gifts, you’ve got a lot coming at you. And while we don’t want to inundate you, we want you to get the information you need. At UKG, we take our responsibility to communicate critical updates in a timely way very seriously. And one of the best ways to stay in the loop is with Newswires — these product-specific emails are delivered right to your inbox to keep you informed about what’s going on with your UKG Pro® solution. If you haven’t already, be sure to sign up so you never miss an important update. This article provides step-by-step instructions to make signing up and managing your communication preference easy. I hope you’ll make reviewing Newswires a key part of your UKG Pro routine.
In holiday speak, the UKG Ultimate Community is the North Pole — it is THE place to be. This gathering spot for UKG Pro users is your gateway to product and support resources and services. Here, you can join groups, mingle with peers, and chat with subject matter experts. The UKG Ultimate Community is one of my favorite customer resources because it’s a one-stop shop for finding answers to questions, networking, and leveraging knowledge learned from your peers. You can even open and see the status of your support cases all in one place. Every customer should have at least one team member who can access the Community on your organization’s behalf. So much good information is just a mouse click away! Check out this blog for more information. Don’t wait to join the thousands of other UKG Pro users who are connecting, collaborating, and innovating with help from the UKG Ultimate Community.
The Learning Center
If the UKG Ultimate Community is the North Pole, then the Learning Center is Santa’s Workshop. This educational subsite lives in Community and serves as the central hub for all your product education needs. Here is where you’ll find product documentation, job aids, instructional videos, and so much more. It’s packed full of resources to help you effectively self-serve and navigate your solution.
With more work than ever on your plate, we know it can be challenging to find time for training. But ensuring you and your team know how to use your UKG Pro solution effectively is an investment that will pay off in efficiencies gained for years to come. With decades of experience creating and implementing solutions for our customers, we know that a well-trained customer is a successful customer.
I hope you find these resources valuable. They’re an excellent way to crowdsource answers to questions, collaborate with other Pro users, and keep up to date on important product announcements coming from UKG. But should you find you need additional help, don’t worry; our support team is always here to assist you.
We wish you the sweetest success this holiday season. We’re grateful to be by your side as your partner for life through all the moments that matter.