What is HR Service Delivery?

Women of color looking at HR service delivery solution on iPad while in an office setting

HR Service Delivery Definition

HR Service Delivery refers to the function that supports and provides services to employees. The HR Service Delivery solution will span the entire employee lifecycle—from hire to retire, such as onboarding, payroll, and benefits.

HR Service Delivery Best Practices

Deliver on-demand self-service. Employee self-service can help both employees and organizations save time and resources. As your employees have questions throughout the day, they are able to do a quick search and get answers within minutes through access to an online knowledge base. Through your HR Service Delivery platform, this knowledge base will have frequently asked questions, your company’s policies and handbook. Self-Service also allows employees to make changes such as requesting time off, updating personal information and view scheduling and payroll information.

Offer transparency. Some questions will always require the employee to contact a live HR representative or have approvals from HR. If your organization is large, create a ticket system or case escalation where the employee can know when to expect an answer, and know their issue is being worked on. With your HR Service Delivery solution, show work-flow, so the employee knows who the appropriate HR rep will be to reach out to.

Be available. In today's workforce, not all employees work 8-5 in an office setting. Your employees may be virtual or work outside normal business hours. Build and maintain an effective HR Service Delivery by making resources available to employees of all types, at all times, including having information available on mobile devices. This is essential in order to improve the quality of your HR Service Delivery platform.

Additional Resources

Learn more about What is HR Service Delivery Technology or how an HR Service Delivery solution can work for you.


Long Form Glossary Topics

HR Software Solutions | HRM System / HRM Software | Human Resources Software | HR Solutions | HRIS | Payroll and HR Software | Payroll and HR Services | Payroll Software | Performance Management Software / Performance Management System | Talent Management System / Talent Management Software | Workforce Management | Technology for Managing Human Resources | Performance Management Process | Onboarding Software | Performance Management | Recruiting Software | Strategic Human Resource Management | Workforce Planning | Succession Management Software | Predictive Analytics for HR | Strategic Human Capital Management | Big Data | Workforce Analytics | Global Human Resource Management | HR Recertification Credits | SHRM Credits | HRPA Credits | HRCI Credits | APA Credits | HR Service Delivery | Employee Surveys | HR Robotic Process Automation | HR Case Management | HR Shared Services | Human Resources Document Management | HCM Magic Quadrant | HCM Gartner Magic Quadrant | Magic Quadrant for cloud HCM Suites for Midmarket and Large Enterprises | Employee Experience | What is HRMS | How Does ATS Help with Recruiting? | What is an Applicant Tracking System | What is Supplier Diversity | How to Manage a Remote Team | What is DIEB | What is Equity?

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