SaaS SMB Fixed Scope Implementation Services Detail

Implementation Process, Roles & Responsibilities

UKG Saas SMB fixed scope implementations follow our UKG Paragon methodology – an iterative, collaborative approach, driven by value and realized through collaboration. UKG Paragon is bolstered by tools and techniques, such as configuration specific to your industry and region, UKG process recommendations, dynamic documentation to ensure you’re always up to date, and accelerated testing processes to ease the effort and improve the results of testing. 

UKG Workforce Central Core Implementation Services - All Modules


Included Services

UKG Workforce Central – Project methodology and technical environments – per module

The following implementation services are included within all modules:

Project Management Creation and maintenance of an online project workspace, work plan, issues and risks management, weekly status calls and reports. UKG Project Manager will work with Customer Project Manager to jointly run project. Project Management includes transition to UKG Global Support after the first deployment go-live.
Implementation Approach For each UKG Workforce Central module purchased:
  • UKG will conduct one assessment with your project team to create one solution design for your organization.
  • Your team will conduct one testing cycle to accept that solution, which UKG will support.
  • UKG will support one production cutover and provide knowledge transfer to allow you to be self-sufficient in any subsequent phased rollouts you choose to conduct for that module.
Customers who have significantly different pay and/or functionality requirements across locations or divisions should purchase additional Assessment and/or Testing/Deployment groups using a la carte services. A single assessment cycle can typically handle a maximum of 3 subject matter expert attendees representing the needs of different groups.
Technical Architecture Two environments (1 Production, 1 Development) will be designed and built to house all the modules purchased. Implementation will occur in the Production environment prior to cutover. The Development environment may be refreshed from Production to support testing and training activities.
User Authentication Application-level authentication will be set up for users. Note that if Single Sign on capability is desired, that needs to be purchased as an a la carte service offering
Training We train your core team, and provide you with Knowledge Pass collateral and toolsets to train your end-users. Our Training Points system allows you to be flexible in how you train your core team: the Training Points provided with each Saas SMB proposal do vary based on employee/module subscription counts but always provide both direct project team / system administrator training and indirect training such as train-trainer classes to support end-user training. UKG training curriculums, along with points per class, can be reviewed on the UKG customer web-site: https://community.kronos.com/s/wfc-eds-view-learning-paths.
User Education outside of Knowledge Pass and the Training Points packaged within the offering is not included in core program scope. End user training curriculum development, consulting, and classes may be quoted separately and additional to the program.
Rapid Implementation Saas SMB fixed scope implementations are designed to deliver value quickly to your organization. Project timelines generally span 2-5 months depending on the number of modules selected. Implementation support for these time spans are included in the package. Extended project timelines requested by customers can be supported with additional professional services agreed via change order.

Notes:
  • Purchase and implementation of UKG Workforce Payroll also requires purchase and implementation of UKG Workforce HR
  • When purchasing UKG Workforce HR or UKG Workforce Payroll as an add on to UKG Workforce Timekeeper, UKG Workforce Calculated Accruals is a required module. Additional UKG Workforce Timekeeper consulting and configuration will also be required which can be quoted separately to this program.

 

A LA CARTE SERVICES

The following a la carte implementation services are available for additional purchase with the SaaS SMB program. They apply to EACH module purchased. Where they have been purchased the implementation scope is defined as follows:

 

UKG Workforce

UKG Workforce Central Instance 1 additional environment may be purchased, in addition to the Production and Development instances provided with the core offering.
A single additional instance will apply to, and can be used for, all modules purchased
UKG Workforce Central Additional Assessment Group Assessment groups over and above the single assessment and design included in the core offering may be purchased. Customers who have locations with different needs by location will benefit from two or more separate ‘streams’ of assessment and design for each location or groups of locations. Additional Assessment Groups are purchased by module. As an example, if two additional Assessment Groups are needed for UKG Workforce Timekeeper, and a futher additional Assessment Group is needed for UKG Workforce Absence Management, then a total of three additional Assessment Groups should be purchased.
UKG Workforce Central Additional Testing and Deployment Group Testing and Deployment groups over and above the one test, deploy and go-live cycle for each module included in the core offering may be purchased Customers who have locations with different needs may benefit from two or more separate ‘streams’ of testing, and/or production cutovers with each location. Additional Testing and Deployment Groups are purchased by module. As an example, if two additional Testing and Deployment Groups are needed for UKG Workforce Timekeeper, and a further additional Testing and Deployment Group is needed for UKG Workforce Absence Management, then a total of three additional Testing and Deployment Groups should be purchased.