Payment Services

Licenses and Consumer Complaint Notice

Kronos SaaShr, Inc., a UKG Company (“Kronos SaaShr”) provides money transmission services on behalf of UKG Inc. (“UKG”) customers and in connection with certain UKG product suites. Kronos SaaShr is a licensed money transmitter in various states, as set forth below.

Kronos SaaShr NMLS #: 1698726

State License Number
Alaska AKMT-014537
Arizona 1024499
Illinois MT.0000434
Iowa 2021-0080
Minnesota MN-MT-1698726
New Hampshire 24107-MT
Oklahoma N/A
Oregon 1698726
Texas 3200
Utah 195

If you have a complaint with regard to money transmission activity that you have engaged Kronos SaaShr to perform, click here. This hotline, which is managed by a third-party provider, accepts web-based and telephone reports for both Kronos SaaShr and UKG.

Alaska Customers

If you have a complaint concerning money transmission activity in the State of Alaska, first contact us using the information provided above. If you still have an unresolved complaint, you may also submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email [email protected] or call Nine Zero Seven Four Six Five Two Five Two One (+1 (907) 465-2521).

Illinois Customers

If you have a complaint concerning money transmission activity in the State of Illinois, first contact us using the information provided above. If you still have an unresolved complaint, you may direct your complaint to the Illinois Division of Financial Institutions.

Please send correspondence to:

Illinois Division of Financial Institutions
320 West Washington Street, 3rd Floor
Springfield, IL 62786
Toll-Free Number: 1-888-473-4858

Texas Customers

If you have a complaint concerning money transmission activity in the State of Texas, first contact us using the information provided above. If you still have an unresolved complaint, you may also direct your complaint to the attention of: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, TX 78705; +1 (877) 276-5554 (toll-free in the USA). Please visit www.dob.texas.gov for additional information.

Payroll Processor:

Kronos SaaShr and UKG are licensed payroll processors in the state of Maine.

Entity License Number
Kronos SaaShr, Inc. PRP2390
UKG Inc. PRP2218