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Employee Experience Management

Understand the business case for building a positive workplace culture

The UKG + Great Place to Work Culture Playbook
Get a clear plan for building a people-centric culture of trust and belonging for all and understand how it benefits your people and your business.
In 2024, employee experience isn’t just a buzzword — it’s a business imperative. The employee experience encompasses every touchpoint an employee has with your company, from their initial job application to their exit interview and beyond. It’s the sum of interactions, emotions, and moments that employees have with their colleagues, leaders, and workplace that shape their journey within your organization.

If you’re not already prioritizing your employees’ experiences, you should be. A positive workplace experience leads to higher retention rates, increased productivity, and a thriving culture where employees consistently feel safe, supported, and valued. Employee experience management software guides the processes and technology your people use for their jobs, and can help you foster trust and belonging through:

  • Reporting and Analytics 
  • Communication and Collaboration 
  • Learning and Development 
  • Employee Self-Service 
  • Hiring and Onboarding 
  • Surveying and Listening 
  • And more

Employee Experience Management — What should it include?

Prioritize your people and scale your organization’s success with software that creates a culture of trust and belonging.

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Seamless insights and metrics

It’s a fact that great workplaces who invest in culture outperform the market by 6%, but to get there you need a clear view of what’s working, what to improve, and how it ties to business value. UKG solutions, specially the UKG Great Place To Work Hub, help turn typical HR metrics into opportunities to build inclusive, equitable cultures by aligning AI-powered insights and recommendations to proven benchmarks that are based on the experience of over 100 million employees.

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Timely communication and collaboration

Real-time communication not only fosters collaboration but also a sense of belonging. UKG solutions, like UKG Talk, allow you to interact with employees in multiple ways such as company-wide announcements and create employee resource groups based on shared common interests and identities to bring people closer together.

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Continuous Learning Opportunities

When employees see a commitment to their growth, it enhances their experience and leads to higher engagement and productivity. UKG learning solutions equip your team with the skills needed to thrive in a rapidly evolving environment through personalized programs, collaborative tools, and on-demand content.

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Flexible Self-Service Capabilities

Self-service features offer employees autonomy and reduces administrative overhead by freeing up HR teams to focus on strategic initiatives. UKG solutions, such as HR Service Delivery, empower your people to initiate HR processes themselves with a contextualized knowledge base that’s available from any device.

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Welcoming Recruiting and Onboarding

How employees are hired and welcomed into the company is linked to an increase in employees’ intent to stay with the organization, with employees four times more likely to want to stay when a leader is welcoming. UKG recruiting and onboarding solutions connect new hires to your company in a way that’s personalized and impactful, starting from their very first interaction.

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Holistic Feedback Loops

Gain insight into how employees perceive various aspects of your organization, including company culture, leadership styles, and more through advanced feedback tools. UKG solutions, such as Employee Voice, Ready Surveys, and Performance, streamline pulse surveys and performance processes, allowing you to understand employee sentiment and how to increase engagement.

The Benefits of a Modern Employee Experience Management Solution

The foundation of a great workplace.

Higher retention, increased productivity, and a great workplace culture are all leading benefits of a modern employee experience management solution. No one understands that more than Great Place To Work®, the global authority on workplace culture. Through our proprietary methodology, comprehensive data, and supportive community, you can transform your workplace by providing leaders with actionable behaviors that contribute to key employee experiences. And while competitive salaries and benefits can help you reduce turnover, if that’s all you’re doing, you’re missing a big part of the retention picture. Offering growth opportunities, prioritizing diversity, equity, inclusion, and belonging, and creating purpose and connection for your employees are all factors that affect whether they stay or go. Plus, when your people feel trusted, heard, and accepted for who they are, it makes them better at their jobs and more productive. Take the Fortune 100 Best Companies to Work For® as an example—employees’ willingness to give extra at work is nearly 70% higher compared to a typical U.S. workplace. These companies outperform because they care for their people, and the right employee experience management solution can help you maximize your team’s potential.

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Create great employee experiences for all

Build a workplace where every team member thrives — one positive experience at a time — with an HCM-suite designed for enterprise organizations.

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FAQs on Employee Experience Management

Employee experience management solutions, also known as employee experience software, is a category of HR technology that’s designed to support and enhance the overall experience of employees within an organization. These platforms focus on creating a positive work environment, improving engagement, and optimizing various touchpoints throughout the employee lifecycle, and ultimately drive customer impact and business performance.

Employee experience and Human Resources (HR) are closely intertwined concepts. While HR departments play a pivotal role in shaping a positive workplace environment, they also handle essential administrative functions such as payroll and compliance. The employee experience encompasses the holistic relationship an employee has with their organization, and considers the physical, emotional, and psychological aspects of work. HR leaders would leverage employee experience management solutions to understand what matters most to their people and create personalized experiences based on their feedback.

Business leaders understand that engaged employees drive organizational success, but did you know that a positive workplace culture accelerates innovation, boosts profitability, and is the secret to retaining top talent? Companies with a positive workplace culture experience lower turnover rates, as employees are less likely to leave when they feel a sense of belonging and purpose.

Technology plays a crucial role in shaping the employee experience. When employees feel supported in their day-to-day, trust in the organization deepens. Just as consumers judge companies based on customer experience, employees evaluate their employers based on the simplicity and convenience of employee-facing systems — such as recruitment tools, onboarding solutions, payroll management, feedback mechanisms, and benefits platforms.

Employee experience management solutions focus on improving engagement, satisfaction, and productivity by streamlining various aspects of the employee journey. By offering real-time feedback through pulse surveys, charting career development paths, celebrating achievements, prioritizing well-being, and more, organizations can create a positive cycle of trust with their employees.

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Get guidance on how to make a case for a diversity, equity, inclusion, and belonging (DEI&B) strategy to your organization’s leadership.

Customer Stories

Taking UKG Customers to a new level

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“I’ve never experienced an HCM solution with as much engagement power as UKG.”

UKG empowers frontline staff through innovative technology that gives employees a voice to communicate and collaborate with each other and leadership.

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“We saw the ROI almost immediately…with a 40% reduction in manual processes.”

Mike Morse Law Firm transforms its employee experience, achieves operational excellence, and advances its diversity and inclusion goals after deploying the UKG Ready HCM suite.

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