Industry Insights Digital Summit


Data-Driven Decisions. People-Focused Outcomes.

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Please join us for the 2023 Industry Insights Digital Summit — a go-to source for free on-demand recordings and downloadable reference materials tailored to your industry. It’s packed with timely, relevant content focused on empowering your people with the data they need to make informed decisions, optimize performance, and achieve better outcomes.

This is an exclusive opportunity to access thought leadership, expert-led sessions, and innovative solution spotlights. The inspiring, informative content covers the trends and topics that matter most to your industry right now, so you’ll walk away with new ideas and strategies to help your organization — and your people — thrive.

Once you register, you can access Summit recordings and content on demand until December 14, 2023.



The Culture Equation™: How to Build an Intentional Workplace Culture that Powers Your Strategy and Drives Growth

Dr. Jessica Kriegel presents original research done in partnership with Stanford University that demonstrates how you can create an intentional culture to realize significant revenue growth. Through data science, case studies, and humor, she explains an engaging and practical four-step process to achieve real business results through the power of culture. The Culture Equation is the key to realizing real growth and de-mystifying the “woo” of culture. Key takeaways include:

  • An understanding of the three quantifiable variables critical to driving real growth
  • Four steps to cultivating an intentional culture in your workplace
  • A roadmap to take the first steps toward becoming a champion of The Culture Equation


Jessica Kriegel, Chief Scientist of Workplace Culture, Culture Partners


Services & Distribution Session 1

Empower Your People with Data for Better Decision-Making and Performance

Trust is the cornerstone of employee performance — and building a culture of trust starts with transparency and empowerment. John Frehse, Senior Managing Director, Labor Strategy at Ankura, explores how giving employees access to information drives more effective decision-making and performance. You’ll learn:

  • How empowering the workforce through information access drives retention
  • Ways to provide easy seamless access to the information your people expect
  • The role of analytics in helping you make better decisions faster


John Frehse, Senior Managing Director, Labor Strategy, Ankura

Services & Distribution Session 2

Using Data to Tell Meaningful Stories and Drive Positive Change

Leading with data is critical for building a culture of trust and transparency, anticipating trends, justifying decisions, making proactive changes, and helping your managers and employees focus on the right tasks to make a difference. To be actionable and help you set direction, data needs to show the whole picture — beyond just work — and tell a story that people at all organizational levels can understand and act on. Explore ways that HR and business professionals can leverage the power of data to drive positive change, build trust with employees and stakeholders, and directly impact productivity. This is your chance to:

  • Explore how the use of trusted data in HR is vital in today’s world of work
  • Understand how pairing data points can paint a true picture of your workplace
  • Discover why leading with data supports HR and business efforts moving into the future


Julie Develin, SHRM-SCP, GTML, Senior Partner, HCM Advisory & Human Insights at UKG


Public Sector Session 1

Leveraging Data to Increase DEI&B in Talent Management Practices

When it comes to hiring in a diverse and equitable manner, organizations have turned to recruitment tactics to ensure their DEI&B initiatives shine through in their hiring practices. But how can those same organizations safeguard diversity in leadership roles and equitable opportunities for all in the workplace? This session explores how data can help you:

  • Manage diversity in people leader roles
  • Develop current talent for growth
  • Build an inclusive culture of belonging


Neena Kovuru, Strategic HCM Value Consultant, UKG

Shalynne Jackson, Chief Inclusion and Diversity Officer, The City of Oklahoma City

Michaela Doelman, State Chief Human Resources Officer, State of Washington

Public Sector Session 2

Government Affairs: Legislative, Regulatory, and Judicial Issues that Impact Employers and Employees

Back again by popular demand! This is a “can’t miss” session for employers in all industries who like to stay informed on policies related to labor compliance. The speakers cover the gamut of regulations — both existing and proposed — that impact the workforce. This is a great opportunity to catch up and get expert insights on what lies ahead in U.S. workforce legislation and public policy areas such:

  • Department of Labor
  • Equal Employment Opportunity Commission
  • Justice Department
  • Internal Revenue Service


Robert Wennagel, Senior Compliance Advisor, UKG

Judy Luczak, Manager Professional Services Consulting, UKG

Robert Greene, Senior HCM Value Consultant, UKG

Neil Reichenberg, Former Executive Director, IPMA-HR


Manufacturing Session 1

Factory of the Future: Enabling the Frontline Worker through Flexible Scheduling

In today’s tight labor market, attracting and retaining talent is a top priority for manufacturers. That’s why many are taking steps to optimize processes, upskill their frontline workforce, invest in the end-user experience, and empower their teams through digital technology. This “Frontline Worker Success Formula” increases engagement and retention, enhances customer experiences, and improves productivity and profitability. This session covers:

  • An introduction to the concept of flexible scheduling
  • What tools and enablers are available to support flexible scheduling
  • How leading organizations are deploying flexible scheduling to improve the employee experience


Patrick Quinlan, Talent & Organization Industry & WFM Lead, Accenture

Manufacturing Session 2

Employer of Choice: Carlex Drives People Strategy for a Competitive Edge

Carlex Glass America, a leading automotive supplier, is guided by a relentless focus on safety, teamwork, excellence, trust, and delivering high-quality products to their customers. Kelley Doss, Payroll, Benefits & HRIS Director at Carlex, discusses how her company drives its people strategy by empowering employees with everything they need to excel in their professional and personal lives — and how technology supports these efforts. Learn how Carlex’s people-focused practices have positioned the company as an employer of choice by:

  • Creating a better experience for frontline workers
  • Delivering on employee expectations for improved recruiting and retention
  • Improving how supervisors manage the plant floor using workforce management technology


Kelley Doss, Payroll, Benefits, & HRIS Director, Carlex Glass America


Spencer Madden, Industry Marketing Manager, UKG


Retail, Hospitality, and Food Service Session 1

Navigating Compliance in Retail, Hospitality, and Food Service

Retail, Hospitality, and Food Service companies face a daunting web of regulations as lawmakers at the local, state, and federal levels seek to influence and regulate how employees are scheduled, tasked, and paid. Business leaders must create and enforce policies and procedures that ensure their organization is compliant today — and plan for what could change in the future.

Hear how one of the largest privately-owned dining groups in the U.S. navigates these complexities using technology and best practices to protect the business and ensure their people feel fully supported at work. This session dives into the latest regulations and explores:

  • How to navigate regulations on Fair Work Week scheduling and Paid Leave, including compliance considerations when crafting a policy
  • The role HR technology can play in simplifying compliance and creating a culture of trust and transparency
  • Trends happening around AI and Data Privacy regulations as well as a review of recent influential decisions


Robert Wennagel, UKG Senior Compliance Advisor

Ethan Samson, Executive Partner, Vice President & General Counsel, Lettuce Entertain You Restaurants

Retail, Hospitality, and Food Service Session 2

GenAI Impact on the Retail Workforce of the Future

Generative AI (GenAI) has the potential to transform the retail, hospitality, and food service industries by automating and augmenting tasks, improving customer experiences, and empowering frontline and back-office talent with valuable insights and more meaningful work. Join experts from Accenture as they discuss:

  • Industry trends driving GenAI use cases that impact the customer and employee experience
  • How key roles can be transformed by Large Language Models (LLMs)
  • Prioritizing GenAI to improve employee engagement, retention, and operational efficiency
  • Frontline use cases for new workforce management technologies


Eileen Hanrahan, WFM Ecosystem Associate Director, Accenture  
Gerarda Van Kirk, Retail Talent and Organizational Lead, Accenture


Healthcare Session 1

Optimizing Schedules for Equitable Workloads and Wellbeing

Healthcare organizations are realizing significant benefits by using UKG Advanced Scheduling and its Clinical Scheduling Extensions to create a centralized staffing office, build schedules, improve resource allocation, and equitably distribute staff. Learn how UKG® solutions empower healthcare organizations to:

  • Better balance patient-care workloads
  • Support the wellbeing of clinicians and staff
  • Improve the employee experience with mobile access and self-service


Chris Haviland, BSN, MS, RN, Healthcare Workforce Solutions Consultant, UKG

Corrie Halas, MSN, RN, Regional Nurse Executive, UKG

Healthcare Session 2

Digital Transformation: One Health System's Journey Featuring Mercy

Healthcare is undergoing transformative change and delivering an exceptional employee experience is critical to ensuring success. Many organizations are embracing digital transformation initiatives to rethink how they leverage technology for driving efficiencies and creating a more agile workforce. In this session, you'll learn how Mercy, one of the 20 largest health systems in the U.S., is:

  • Working to better meet rapidly changing workload
  • Responding to evolving workforce needs
  • Implementing technology to help their organization — and their people — thrive


Nanne M Finis RN MS, Chief Nurse Executive, UKG 
Scott Richert, Chief Information Officer, Mercy 
Betty Jo Rocchio, Senior VP and System Chief Nursing Officer, Mercy


Solution Spotlight

Public Safety Workforce Scheduling with UKG TeleStaff Cloud

UKG TeleStaffTM Cloud is an automated public safety scheduling solution that helps improve rapid response, employee engagement, fairness, and transparency.

Check out this solution spotlight to learn how UKG TeleStaff Cloud can help you:

  • Optimize staffing with automated ruled-based scheduling and integrated communications
  • Simplify scheduling of complex shifts while managing compliance — all in a single integrated platform
  • Easily view up-to-date, personalized employee data including bid preferences, certifications, and real-time schedules
  • Generate, conduct, and award time-off bids — fairly and efficiently — to reduce manual administrative work


Meredith Bozarth, Workforce Solution Consultant, UKG

Solution Spotlight

Improve the Branch Experience with UKG Banking Solutions

UKG Banking Solutions provides banks and credit unions with the tools to monitor, evaluate, and elevate their customer and member experience while boosting employee performance.

Check out this solution spotlight to learn how UKG Banking Solutions provides:

  • Access to real-time insights to improve sales and service by capturing, measuring, and managing performance data and cross-selling efforts
  • Easy access to phone, virtual, or in-branch customer or member appointments — at a convenient time and date — via web or mobile device
  • Real-time visibility into current wait times and access to self-service tools such as sign-in from a tablet, kiosk, or QR code


Allison Mangini, Senior Workforce Solution Consultant, UKG

Solution Spotlight

Build a Culture of Belonging with UKG Talk

UKG Talk™ is an innovative collaboration and communication platform that transforms engagement into an inclusive employee experience.

Check out this solution spotlight to learn how UKG Talk can help you:

  • Communicate with employees in multiple ways including company-wide announcements, direct messaging, or group chats between teams
  • Create employee groups based on shared common interests, hobbies, and teams to bring people closer together
  • Connect with employees on a deeper level by listening and gathering feedback, celebrating achievements, and collecting ideas on select topics
  • Measure communication impact and engagement with key metrics that help guide communication strategies based on effectiveness, trending content, and top contributors


Ryan Hoppe, Solution Consultant, UKG

Solution Spotlight

Optimize Healthcare Provider and Staff Scheduling with UKG EZCall

UKG EZCall® simplifies and streamlines scheduling processes, allowing your providers and clinical staff to focus on delivering high-quality patient care.

Check out this solution spotlight to learn how UKG EZCall can help you:

  • Delivers a single enterprise provider and staff scheduling solution that breaks down silos for improved flexibility, visibility, and efficiency
  • Integrates with a variety of systems that can improve the accuracy of time and pay — while reducing costs and minimizing compliance risk
  • Reduces provider burnout and fatigue through real-time schedule access and management


Chris Musick, Senior Presales Solution Consultant, UKG

Solution Spotlight

Gain Visibility and Create Trust with UKG Pro Pay and Workforce Management

Imagine having complete visibility at every step of your workforce management and payroll journey — from scheduling to cash flow — creating trust and ensuring accurate pay for all employees.

Check out this solution spotlight to learn how UKG Pro® Pay and Workforce Management provides a holistic, single-threaded solution that:

  • Fosters a high-trust culture
  • Focuses on high-frequency moments that matter such as shift swaps, PTO requests, pay, tax form access, and more
  • Delivers tangible (and intangible) returns to an organization’s bottom line


Gavin Reeg, Lead HCM Solutions Consultant, UKG

Solution Spotlight

Help Your People Achieve Financial Wellness with UKG Wallet

Money issues are a major source of stress for hundreds of millions of workers. The impacts of financial stress often manifest in the workplace as distraction, disengagement, absenteeism, lost productivity, and even higher turnover — resulting in an estimated combined cost to employers of $300 million. At UKG, we believe financial wellness begins long before payday.

Check out this solution spotlight to learn how UKG Wallet™ can help your organization:

  • Make pay accessible to your people when they need it most
  • Empower and support employee financial wellness
  • Provide meaningful work experiences that help your people feel valued and supported.


Luke Holec, Director of Channel Partnerships, Payactiv



UKG Workforce Institute: Your Go-To Source for Industry Insights

As the world of work continues to evolve, your organization’s leaders need to stay on top of HR trends, management practices, employee expectations, and strategies for creating a people-focused culture. Learn more about the UKG Workforce Institute and the myriad resources it offers to help drive organizational growth and performance through an emphasis on people. Find out how you can connect to valuable and engaging content including:

  • Independent and third-party research that will help you create great workplace experiences
  • Blogs, eBooks, guides, newsletters, and assessments written by industry experts
  • The People Purpose Podcast featuring insights and real-life stories from the work of HR, business, leadership, and technology


Dr. Jarik Conrad, VP, Human Insights, UKG

In addition to serving as The Workforce Institute's executive director, Dr. Jarik Conrad, Ed.D., SPHR, SHRM-CSP, NACD. DC, is vice president of human insights at UKG, leading a team of former HR practitioners, business leaders, and consultants who are distinguished experts in the HCM field and uniquely qualified to help leadership teams reach their organizational goals. With an acute pulse on industry trends, best practices, and technological innovations, Jarik and his team serve as liaisons, trusted advisors, and thought leaders who help to shape HR industry conversations and direction.

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