Smart organizations know that creating an employee experience that drives a positive customer experience is key to succeeding in a competitive marketplace.
In a world of social media, apps, and viral communication, delivering superior customer service has never been more crucial to your business. With technology, the complaints of unhappy customers aren’t limited to a single manager or supervisor. Instead, a bad customer experience can be communicated and spread worldwide in a single click. From Yelp, TripAdvisor, Facebook, and Twitter, disgruntled customers have more avenues than ever before to share their bad experiences with your organization.
