Even as automation is changing the way people and organizations connect, there is still a need for brick-and-mortar branch locations, staffed with employees who can help customers with complex, higher-value interactions such as opening accounts and applying for loans and mortgages.
By deploying digital technologies in the branch, institutions can deliver a better experience to account holders. Allowing account holders to make appointments ahead of time, monitoring lobby activity to ensure prompt service, and capturing feedback quickly and easily give your organization the best of both worlds.
See how branches are reinventing the branch with digital technology:
Download this white paper to learn how by setting aside an either-or view of delivery channels in favor of deploying a variety of digital systems to improve all areas across the board, your organization can keep pace with account holders' expectations for a best-in-class omni-channel service experience.