One of the greatest challenges for brick-and-mortar retailers is the continuous management of their annual labor investment. After all, store wages are among a retailer’s largest operating expenses. Yet many retailers still struggle to control their substantial labor spend, which can result in major budget overruns and smaller profit margins. A formal, disciplined approach, backed by workforce analytics, provides the visibility needed to proactively manage store labor utilization and costs. An effective labor performance management program helps retailers improve employee scheduling and absence management to better control their labor spend without compromising the customer experience.
Read this white paper to get expert insights into:
- What makes store labor costs so difficult to manage — and what you can do about it
- How to collect and interpret key data for effective labor performance management
- Why you need a data-driven approach to employee scheduling and absence management
Download this paper and find out how your retail organization can develop a labor performance management program that helps optimize your labor spend and drive better business outcomes.
Get this free resource now.