UKG discusses the effects of poor customer service on your business and shares how you can improve the customer experience in our white paper, The Hidden Costs of Poor Customer Relationships.
The customer experience is rapidly changing thanks to advancements in technology. One exceptional act of service now has the potential to increase brand awareness on a national scale. On the other hand, one bad experience could go viral and damage your reputation.
Poor customer service doesn't just affect your customer service team, it impacts your whole organization. In this guide, we’ll dive into detail on how much you risk losing by failing to invest in customer service and why you should focus on employee experience to improve customer experience.