As most retailers know, it’s never quite that simple. Successful retailers need to find the right workforce balance between the customer experience they want to deliver and the employee engagement they strive to foster. The optimal labor model allows retailers to deliver outstanding customer service and employee satisfaction, along with financial optimization.
This white paper describes steps retailers can take to find the staffing balance that supports both customer experience and employee engagement:
Download this white paper to discover how retailers can create a workforce roadmap and labor model for optimal staffing decisions.