Workforce Institute

Adapting to the New Normal: Communication and Employee Preferences in Post-Pandemic Workplaces

Learn about how the corporate world is navigating through the waters of balancing organizational needs and employee new demands.

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In the wake of the pandemic, the corporate world is navigating through the waters of balancing organizational needs and employee new demands. What does the new world of work look like for employees, for leaders, for organizations and where are the disconnects. For example, our study highlights a significant discrepancy between employee preferences and the reality of daily work practices. Despite only 2% of employees expressing a preference for video communication, it accounts for a substantial 38% of daily usage. This could suggest a need for organizations to re-evaluate their communication tools and methods to better align with employee comfort and productivity levels. It’s a clear indication that while video conferencing has become a staple in the hybrid work environment, it may not be the preferred method of interaction for much of the workforce.

The UKG Workforce Institute’s survey of 1,500 U.S. workers offers a glimpse into the evolving dynamics of the workplace. As we oscillate between the office and our home desks, the integration of GenAI and the challenge of proximity bias are reshaping our professional interactions. This pivotal study sheds light on the shifting landscape of communication tools, revealing how employees are adapting to the hybrid work model and identifying when they feel at their peak in terms of productivity and effectiveness. It’s a reflection of our collective journey towards embracing the complexities of the ‘new normal’ in our daily grind.

Of respondents agree that their time management skills have improved since pre-pandemic times.
Of employees want to receive critical feedback from a manager in person.
Of employees want to resolve conflict in-person.

The study offers a comprehensive look at the current state of workplace dynamics in the aftermath of the pandemic. It underscores the need for organizations to reassess their communication strategies to better suit employee preferences, particularly concerning the use of video conferencing tools.

The UKG Workforce Institute’s survey serves as a valuable resource, shedding light on the preferences and productivity of U.S. workers in this new era of work. It’s a testament to the ongoing adjustments both employees and employers are making as they strive to find a balance between traditional and emerging work practices.