Frontline workers can make or break an organization. They typically interact with customers first and are often the "tip of the spear" when executing organizational strategies.
With such high visibility, many leaders are looking for ways to better enable these workers to thrive in their current and future roles. RedThread Research recently explored this challenge and discovered some surprising results. It turns out that some things are done well for frontline workers — often even better than for other employees. But many things aren’t.
View the webinar replay where Stacia Sherman Garr and Heather Gilmartin Adams from RedThread Research and Abri Stephens from UKG discuss:
This webinar shares guidance on how to engage frontline employees.