UKG helps ensure your UKG Pro Workforce Management™ (formerly known as UKG Dimensions®) success with the expertise of your Global Technical Account Manager (GTAM) — your one source for product support.
Your GTAM is a senior-level technical resource assigned directly to your account, providing expert-level technical support gained through years of experience supporting UKG products and working in the software industry.
Serving as your internal UKG advocate, your GTAM represents your interests so your unique needs are met. They provide:
- Rapid case resolution to maximize your system availability and efficient operations
- Insight obtained through solving support issues experienced by other UKG customers
- Peace of mind with regular issue-review calls
- Partnership with your team to set your UKG environment for optimum efficiency
This datasheet discusses how GTAM service for your UKG Pro Workforce Management solution can help ensure the best possible product experience.