Reimagining Banking: Optimizing the In-Person Branch Experience for Consumers

Banks and credit unions are looking for innovative ways to balance service levels and costs.

In today’s dynamic environment, banks and credit unions are looking for innovative ways to balance service levels and costs to stay competitive and achieve better business outcomes. Even as financial institutions move toward digitization, many consumers still value face-to-face interactions. Join us to learn how you can deliver an exceptional branch experience to consumers.

Kimberly Howes, Cape Cod 5’s Vice President of Retail Services, shares how her bank is utilizing online appointment booking and lobby management, and transforming their consumer experience from a one-offer service opportunity to a personal relationship banker model.