“Using Technology to Improve Your Frontline Employee Experience” is a chapter written by Dennis Miller from the book Being Present.
Dennis Miller, currently AVP of Human Resources and Benefits Administration at The Claremont College Services, uses the time he spent as Chief Employment Officer at Cal Poly Pomona Foundation with 2, 400 employees as an example of a scenario with lots of room for improvement in its HR and payroll processes. The operating environment was comprised of four different technology-based systems that interfaced with one other at varying levels — but created processes that were labor intensive and unscalable.
