Understand the importance of the frontline workforce and the tangible actions organizations can take to support them in the ways they need both personally and professionally.
2-6
X
Employees who say their work is more than “just a job” are 2-6X more likely to stay with their organization long-term.
88
%
With purpose and trust, 88% of employees look forward to work.
70
%
A full 70% of the variance in team engagement is determined exclusively by managers, and frontline managers particularly are the most crucial lever for employee engagement.
A people strategy that recognizes and supports the unique needs of frontline workers and creates a sense of community and inclusion for them paves the way for their success. Providing the right tools and technologies keeps them engaged and makes them want to stay at your organization.
This playbook provides a roadmap for proving the value of a frontline worker strategy for your organization.