of retailers say staff shortages will negatively impact customer shopping experience
82% of retailers are concerned about holiday staffing
Because associates and managers are so critical to the customer experience and store performance, retailers need a fuller understanding of what job seekers and staff are looking for.
UKG’s third annual “Retail Holiday Survey and Trend Report,” based on interviews with more than 300 store managers, owners and executives, identifies factors that have led to high industry turnover rates and recruiting challenges that will continue beyond the holidays.
Download the eBook for a synopsis of our RetailWire panel discussion with Shelley Kohan, associate professor at FIT, Dr. Chris Mullen, and Rob Klitsch.