Educational Employee Credit Union (EECU) is improving member service with UKG Banking Solutions. Learn how online and mobile appointment-setting has cut lobby wait times and optimal scheduling has appropriately skilled staff ready to serve members’ needs at each branch.
In the first year of using UKG Banking Solutions, EECU saw a significant increase in member visits over the prior year while decreasing lobby wait times and staff overtime.
By utilizing UKG™ (Ultimate Kronos Group) appointment setting, lobby tracking, and scheduling solutions, EECU has experienced:
Download this customer story to learn more about how EECU is using UKG Banking Solutions to better serve its members.
“With UKG Appointments, everything flows much better. We are able to efficiently track appointments and assign members to the right employees based on the requested service. Members appreciate the convenience of making appointments, and reminder emails help ensure appointments are kept and necessary documents are not forgotten.”
Freddy Martin, Branch Operations Analyst
Educational Employees Credit Union