EECU Increases Member Visits with UKG Appointment-Setting Solution

See how Educational Employees Credit Union uses UKG Banking Solutions to improve member service.

Educational Employee Credit Union (EECU) is improving member service with UKG Banking Solutions. Learn how online and mobile appointment-setting has cut lobby wait times and optimal scheduling has appropriately skilled staff ready to serve members’ needs at each branch.

In the first year of using UKG Banking Solutions, EECU saw a significant increase in member visits over the prior year while decreasing lobby wait times and staff overtime.

By utilizing UKG™ (Ultimate Kronos Group) appointment setting, lobby tracking, and scheduling solutions, EECU has experienced:

  • An elimination of lobby wait times for members who make appointments online or with the mobile app
  • Better oversight of lobby wait times for members without appointments who sign in at a branch electronic kiosk
  • Improved member service with right-skilled staff scheduled at each branch to serve members’ specific financial service needs

Download this customer story to learn more about how EECU is using UKG Banking Solutions to better serve its members.

“With UKG Appointments, everything flows much better. We are able to efficiently track appointments and assign members to the right employees based on the requested service. Members appreciate the convenience of making appointments, and reminder emails help ensure appointments are kept and necessary documents are not forgotten.”

Freddy Martin, Branch Operations Analyst
Educational Employees Credit Union

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