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Analyst Report

The Total Economic Impact™ (TEI) of UKG Pro Workforce Management Industry Focus: Retail

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The research for the commissioned study was conducted using Forrester Consulting’s four fundamental elements of TEI: benefits, costs, flexibility, and risks. The results were significant. The Forrester study concluded that a large enterprise composite organization, based on interviewed customers, experienced benefits of $34.28 million and an ROI of 169% over three years with a payback period of less than 6 months!

Super Retail Group – an Australia based customer with 15,000 employees and revenues of $2.4 Billion – was one of four UKG customers interviewed for the overall study. An Executive Summary has been developed to highlight the benefits of implementing UKG Pro Workforce Management™ (formerly known as UKG Dimensions®) in the retail space.

“It is the transparency that Pro Workforce Management brings us — to be able to see the detail across our rosters and our brand. What Pro Workforce Management has allowed us to do is actually reshape our workforce [and know] how much labor we need in our store. We can see these peaks and troughs where stores are over-rostered and under-rostered.”

General manager HR operations, Super Retail Group

For retail organizations, it can be challenging to optimize labor across numerous brick-and-mortar locations. This is even more so the case when retail stores are spread across countries and continents, and consumer behaviors remain hard to predict. UKG Pro Workforce Management can make staffing easier and more efficient by connecting retail-specific KPIs, such as sales and product volumes, to workforce productivity data, including historical views of performance across stores and the number of full- versus part-time employees. UKG Pro Workforce Management makes it easier to collect data from employees and automate rules to meet local labor regulations and compliance requirements.

The Total Economic Impact™ (TEI) study conducted by Forrester Consulting on behalf of UKG uncovered specific benefits realized by Super Retail Group by implementing UKG Pro Workforce Management including:

  • Employees rated the solution as a 9.5 on a scale out of 10
  • Cost savings of decommissioning servers and licenses would total and estimated $700,000
  • UKG Pro Workforce Management analytics and forecasting would bring estimated labor forecast accuracy (the difference between planned and actual working hours) to within 2% and reduce overtime by 70%

Download the retail industry Executive Summary from the original study conducted by Forrester Consulting now to help assess the potential financial impact your organization could experience with UKG.

Please note that UKG Dimensions® has been renamed UKG Pro Workforce Management™