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Analyst Report

The Total Economic Impact™ (TEI) of UKG Pro Workforce Management Industry Focus: Healthcare

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The research for the commissioned study was conducted using Forrester Consulting’s four fundamental elements of TEI: benefits, costs, flexibility, and risks. The results were significant. The Forrester study concluded that a large enterprise composite organization, based on interviewed customers, experienced benefits of $34.28 million and an ROI of 169% over three years with a payback period of less than 6 months!

Bon Secours Mercy Health – a healthcare system spanning seven US states and five locations in Ireland – has a workforce of 66,000 employees and revenues of $10 Billion and was one of four UKG customers interviewed for the overall study. An Executive Summary has been developed to highlight the benefits of implementing UKG Pro Workforce Management™ (formerly known as UKG Dimensions®) in the healthcare space.

“Employees are much more engaged in their own time and in their own schedules. It’s easy to request time off when I’m sitting at home. All of that just creates a much more engaged workforce. [We’ve achieved] huge wins across the board from an employee standpoint that drives both efficiency [and] improves our ability to staff our units and provide that satisfaction.”

HR workforce technology director, Bon Secours Mercy Health

For healthcare organizations, features of particular importance in workforce management solutions include advanced scheduling, simplified processes for flexible timekeeping, and comprehensive data analytics, integration, and visibility – all while meeting compliance standards. Nursing staff can complete timekeeping tasks on their mobile devices using UKG Pro Workforce Management, easily changing shifts, and ensuring staffing needs are met. Healthcare employees can take advantage of the UKG Pro Workforce Management mobile application’s geofencing capabilities to easily clock in and out of shifts. And management can utilize configurable, tile-based data visualization combined with AI capabilities to forecast staffing needs and quickly run industry mandated compliance reports, such as payroll-based journal (PBJ) reports.

The Total Economic Impact™ (TEI) study conducted by Forrester Consulting on behalf of UKG uncovered specific benefits realized by Bon Secours Mercy Health by implementing UKG Pro Workforce Management including:

  • Decreased pay corrections in one market by 50% since the organization adopted UKG Pro Workforce Management
  • Helped the organization increase retention rates by ensuring that employees were more appropriately staffed
  • Instituted a new attendance policy with a fully automated component which has been a huge benefit to the equitable application of time

Download the healthcare industry Executive Summary from the original study conducted by Forrester Consulting now to help assess the potential financial impact your organization could experience with UKG.

Please note that UKG Dimensions® has been renamed UKG Pro Workforce Management™