Article featured icon
Analyst Report

The Total Economic Impact™ (TEI) of UKG Dimensions Industry Focus: Retail

Required field

The research for the commissioned study was conducted using Forrester Consulting’s four fundamental elements of TEI: benefits, costs, flexibility, and risks. The results were significant. The Forrester study concluded that a large enterprise composite organization, based on interviewed customers, experienced benefits of $34.28 million and an ROI of 169% over three years with a payback period of less than 6 months!

Super Retail Group – an Australia based customer with 15,000 employees and revenues of $2.4 Billion – was one of four UKG customers interviewed for the overall study. An Executive Summary has been developed to highlight the benefits of implementing UKG Dimensions in the retail space.

“It is the transparency that Dimensions brings us — to be able to see the detail across our rosters and our brand. What Dimensions has allowed us to do is actually reshape our workforce [and know] how much labor we need in our store. We can see these peaks and troughs where stores are over-rostered and under-rostered.”

General manager HR operations, Super Retail Group

For retail organizations, it can be challenging to optimize labor across numerous brick-and-mortar locations. This is even more so the case when retail stores are spread across countries and continents, and consumer behaviors remain hard to predict. UKG Dimensions can make staffing easier and more efficient by connecting retail-specific KPIs, such as sales and product volumes, to workforce productivity data, including historical views of performance across stores and the number of full- versus part-time employees. Dimensions makes it easier to collect data from employees and automate rules to meet local labor regulations and compliance requirements.

The Total Economic Impact™ (TEI) study conducted by Forrester Consulting on behalf of UKG uncovered specific benefits realized by Super Retail Group by implementing UKG Dimensions including:

  • Employees rated the solution as a 9.5 on a scale out of 10
  • Cost savings of decommissioning servers and licenses would total and estimated $700,000
  • Dimensions analytics and forecasting would bring estimated labor forecast accuracy (the difference between planned and actual working hours) to within 2% and reduce overtime by 70%

Download the retail industry Executive Summary from the original study conducted by Forrester Consulting now to help assess the potential financial impact your organization could experience with UKG.