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Analyst Report

State of Employee Experience in SMBs 2024

In this survey-based report from HR.com and UKG, discover how your smaller business can become an employer of choice by improving your employees’ experience. 

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Smaller businesses that prioritize the employee experience are proven to thrive


Employees spend 40+ hours a week at work, so it makes sense that businesses that prioritize their well-being by offering an environment where they can thrive not only boosts engagement, but can also boost the bottom line.

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EXPERIENCE-LEADER ORGANIZATIONS PERFORM BETTER

Experience-leader organizations are far more likely to see significant ROI from their employee experience initiatives.

EMPLOYEE FEEDBACK IS ESSENTIAL

Leader organizations encourage employee feedback to provide HR with invaluable data and improve retention and turnover rates.

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TECHNOLOGY IS INDISPENSIBLE TO A POSITIVE EMPLOYEE EXPERIENCE

Employee survey, feedback, and communication tools are the most useful technologies for improving the employee experience. 

37
%
of small to mid-sized businesses rate their average employee experience highly.
73
%
of experience-leader organizations say a healthy culture positively impacts employee experience. 
84
%
of experience-leader organizations prioritize one-on-one interactions over exit interviews.

For small to mid-sized businesses, subpar employee experiences can be a barrier to success. Learn how companies offering the best experiences through the right HR technology tools are coming out ahead by giving their employees a voice, providing the resources they need to thrive, and eliminating toxic workplace behaviors. 

Explore the latest insights on the benefits of transforming your business into an experience leader.