2023 Gartner^® Market Guide for Integrated HR Service Management Solutions

HR departments, especially those at large, global organizations, are replacing disjointed, manual processes with ones that improve operational efficiency while delivering positive employee experiences—and they’re turning to Integrated HR Service Management (IHRSM) solutions to make it happen.

According to Gartner:

"Effective deployment of IHRSM tools builds a stable foundation for improved HR administration and can help reduce HR administrative costs by up to 30%. It also reduces dependency on HR representatives to answer routine questions and enables redeployment of internal HR headcount to more strategic tasks.”

Organizations have redesigned their HR service delivery models for many reasons, including: improving HR efficiency and effectiveness, cost optimization, and providing a consumer-grade employee experience in every area of work-life transition.

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Gartner, Market Guide for Integrated HR Service Management Solutions, Ranadip Chandra, Ron Hanscome, Eser Rizaoglu, Josie Xing
6 February 2023

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