Over the last few years, it’s been said that frontline workers are severely underserved and lack support compared to other workers. But a recent study by RedThread Research discovered this may not necessarily be the case.
RedThread found that all employees — frontline and otherwise — have similar needs and aspirations in terms of big-picture workplace elements such as development, connection, support, purpose, and engagement.
From this research, RedThread has determined that there are many ways leaders can both confront challenges and build on what’s already done well in three main areas. Organizations must enable their frontline workers (and all employees) to: