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Analyst Report

2022 Strategic Roadmap for HCM Technology Investments

Choosing modern, people-centric HCM technology that supports hybrid work and the employee experience.

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Want to learn how to approach your HCM technology spending in our new normal? Take a look at this timely research from Gartner®, 2022 Strategic Roadmap for HCM Technology Investments.

You’ll gain new insights from Gartner about the following key findings:

  • The pandemic, the ongoing talent crunch, and the “new normal” of work have exposed the inability of many organizations’ current human capital management (HCM) technology portfolios to meet emerging agility and employee experience needs.
  • The HCM technology landscape is varied and complex, with multifunction suites competing with a plethora of point solutions developed to meet specialized requirements.
  • Early hype around emerging HCM technologies has not dissipated and many of these technologies have not met expectations for many organizations.
  • Broader teams of HR and business stakeholders are more involved in technology decisions, which adds to the complexity of HCM technology strategy development and execution.

The research also provides recommendations on how decision-makers can strategically move forward with HCM investments, which include:

  • Revamp the three-year strategy to optimize agility and employee experience, based on the magnitude of the shift from the current state to the targeted future state.
  • Develop and embed employee experience and composability skills into the HRIT team. 
  • Fill inevitable HRIT internal skill and capacity gaps (due to ongoing shortage of skilled resources) with discrete managed services.
  • Meet innovation needs by carving out part of the overall HRIT budget (at least 10%) for ongoing pilots and experimentation.

Gartner, 2022 Strategic Roadmap for HCM Technology Investments, By Ron Hanscome, Helen Poitevin, John Kostoulas, Sam Grinter, Published 30 June 2022.

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