Roxie serves as vice president of customer experience (CX) strategy at UKG. In her role, Roxie is responsible for designing and executing innovative CX transformation initiatives. A passionate and dedicated CX change-maker with more than 15 years’ experience as a certified CX practitioner (CCXP), Roxie is committed to creating a differentiated, high-quality UKG customer experience that creates, sustains, and expands customer loyalty. She achieves this by leveraging CX best practices and competencies—most notably, the important role of emotion in achieving business outcomes.
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Roxie Strohmenger
VP, Customer Experience Strategy
Biography
HR
Why Confidence is Key to Customer Experience and Retention
UKG shares how customer experience and retention are deeply rooted in emotion and confidence.
Research and Workforce Trends
The Benefits of Emotion in the Workplace
Emotion in the workplace is an incredibly powerful force in driving business outcomes. Here are three ways to find your emotional north star.