Partner Escalation Form

Partner Name

First Name

Last Name

Business Email

Partner Success Manager

UKG Support Case Number

JIRA Ticket – WFR

Issue Description

Business Impact Statement

Reason for Escalation

Does the current state of the system prevent customer(s) from being compliant with any local laws?

Yes

If ‘Yes’, please provide further details related to compliance

Number of clients impacted by issue

Number of employee lives impacted by issue

If workaround is available, please provide reasoning for not being a viable option

Resolution Needed By

By what time?

Additional Comments

Partner escalation form