Customer Terms

Here you can find the master services agreement, services descriptions, and related documents, as referenced in your UKG Order or other linking documents.

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UKG Master Services Agreements

Access our current MSAs and view previous, archived versions.

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Services Descriptions, SOWs & Other Documentation

Access UKG’s global Services Descriptions and SOWs, listed by the Service as referenced on your Order or other linking documents.

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Equipment Addendums

Access UKG’s current global Equipment Addendums, listed by geographic location. Previous versions of UKG's Equipment Agreements and Addendums are accessible in our archive.

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Support Policies

Review our support commitments, response times, and service levels for each of UKG’s Services.

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Acceptable Use Policy

UKG’s Acceptable Use Policy describes prohibited uses of the Services in UKG’s hosted environment.

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Data Privacy & Security

Learn more about privacy at UKG, including access to our Customer Data Processing Agreement and a list of our subprocessors.