The UKG Frontline Worker Playbook

Understand the importance of the frontline workforce and the tangible actions organizations can take to support them in the ways they need both personally and professionally.

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A distinct, equitable frontline worker experience can improve retention, productivity, and compliance

  • Map key moments for frontline workers

    Determine the different interaction points your people have with your various work systems, common tasks, tools, and communications to understand where you should focus.

  • Make a clear case for change

    Discover the positive impact focusing on your frontline workers has on your business.

  • Define your frontline experience action plan

    Build your action plan in a way that will resonate with your frontline workforce, which means aligning it to their needs.

2-6
X
Employees who say their work is more than “just a job” are 2-6X more likely to stay with their organization long-term.
88
%
With purpose and trust, 88% of employees look forward to work.
70
%
A full 70% of the variance in team engagement is determined exclusively by managers, and frontline managers particularly are the most crucial lever for employee engagement.

A people strategy that recognizes and supports the unique needs of frontline workers and creates a sense of community and inclusion for them paves the way for their success. Providing the right tools and technologies keeps them engaged and makes them want to stay at your organization.

This white paper provides a roadmap for proving the value of a frontline worker strategy for your organization.