Analyst Report

State of Employee Experience in SMBs 2024

In this survey-based report from HR.com and UKG, discover how your smaller business can become an employer of choice by improving your employees’ experience. 

UKG Insights

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Smaller businesses that prioritize the employee experience are proven to thrive

Employees spend 40+ hours a week at work, so it makes sense that businesses that prioritize their well-being by offering an environment where they can thrive not only boosts engagement, but can also boost the bottom line.

  • Experience-leader organizations perform better

    Experience-leader organizations are far more likely to see significant ROI from their employee experience initiatives.

  • Employee feedback is essential

    Leader organizations encourage employee feedback to provide HR with invaluable data and improve retention and turnover rates.

  • Technology is indispensible to a positive employee experience

    Employee survey, feedback, and communication tools are the most useful technologies for improving the employee experience. 

37
%
of small to mid-sized businesses rate their average employee experience highly.
73
%
of experience-leader organizations say a healthy culture positively impacts employee experience. 
84
%
of experience-leader organizations prioritize one-on-one interactions over exit interviews.

For small to mid-sized businesses, subpar employee experiences can be a barrier to success. Learn how companies offering the best experiences through the right HR technology tools are coming out ahead by giving their employees a voice, providing the resources they need to thrive, and eliminating toxic workplace behaviors. 

Explore the latest insights on the benefits of transforming your business into an experience leader.