Retail runs better with the right HR, pay, workforce management solutions

  • Frontline flexibility, efficiency, & growth
  • Smart, AI assisted workforce planning and scheduling
  • Real-time insights for faster, better decision
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A salesperson helps a customer browse clothing.

Navigating the holiday season and beyond

73
%
of retailers expect an increase in sales this holiday season.
77
%
of retailers acknowledge difficulties in filling labor gaps.
88
%
of retailers agree on AI’s positive impact.

Get more insights from UKG’s 2025 Retail Workforce Report.

  • When you understand your workforce, you know what keeps them here

    Understanding your workforce is step one. Empowering them is step two. With UKG, retailers give frontline teams more flexibility, more visibility, and more opportunity — right from their phones. From easier shift swaps to growth pathways and real-time updates, the tools support the experience. And the experience builds loyalty. Because happy, engaged employees create the kind of service that keeps customers coming back.

Purpose-built for your industry

Solutions for every retailer, no matter the size or complexity

Retail industries we serve

Solutions

All the solutions you need, all in one place

Human capital management

Let AI-guided HCM software lighten the load, so your workforce can stay focused, agile, and performing at their best.

Payroll for your people

Free up payroll teams to focus on building trust, boosting efficiency, and staying ahead of change.

Workforce management

Match people and skills to every shift, so your workforce stays engaged and your goals stay on track.
Customer Testimonials

As our business expands, we need to be able to scale our global cloud platforms. UKG is able to do that and is part of our overall IT strategy.

Doug Goehi
VP Customer Technologies

Stay ahead of the trends

Frequently asked questions

Why do retailers rely on UKG to support their workforce?

Retail isn’t just one of many industries we serve, it’s one we know deeply. UKG’s solutions are informed by years of collaboration with retail leaders and frontline teams.

We bring together AI-powered planning, mobile-first scheduling, and real-time insights to help retailers hire smarter, schedule faster, and stay compliant. The result? A more empowered workforce, smoother operations, and better decisions made in the moment.

How can UKG’s solutions help with employee scheduling?

UKG simplifies the complex. Our scheduling tools use AI to match people and skills to every shift, reduce manual work, and help retailers stay compliant. Employees get more control. Managers get more clarity. And the business runs smoother.

How does UKG support labor forecasting for retailers, and why does it matter?

In retail, timing is everything. Labor forecasting helps anticipate staffing needs — drawing from patterns, trends, and real-time data — to ensure the right coverage at the right moment. It’s not just about filling shifts. It’s about balancing cost, service, and satisfaction. 

UKG makes this possible through its AI-powered HCM and workforce management solutions. Forecasting is built in, not bolted on, feeding directly into smart scheduling. Managers gain clarity. Teams gain flexibility. And retailers stay ready for whatever comes next.

How does UKG help retailers comply with regulations?

With our solutions, it’s all built in. Regulatory alerts and error detection are automatic. You’ll stay ahead of changing laws and stay compliant.

Let’s build a stronger workforce together

We’ve been partnering with the retail sector for decades. Let’s talk about building a better experience for all your people, from the front office to the front line.

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