Field Services

Field Services

Drive superior service, in the field and beyond

UKG for Field Services Industry Brief
UKG for Field Services Industry Brief
Optimizing service when people are your products.
Submitted by karen.katz on Tue, 05/03/2022 - 14:29
Whether you’re in any service industry with a field presence — UKG can help you control labor costs, engage a diverse workforce, and deliver high-quality service at the customer location.

Why UKG for Field Services?

Discover powerful solutions that can help you sharpen your service and increase engagement — from your field technicians to your customers.

  • Performance icon

    Real-time Workforce Visibility

    Get instant insight into workforce performance and costs so you can optimize and make proactive labor decisions.

  • global-compliance

    Minimize Compliance Risk

    Automatically apply complex work and pay rules across your dispersed workforce to improve compliance with labor laws, rules, and regulations.

  • Search talent icon

    Hire & Retain Top Talent

    Automated workflows, new-hire checklists, and pre-integrated background screening help you quickly source, screen, track, and hire workers.

Field Services in Action

When it comes to meeting customer demand, we’ve got your back

Delivering excellent customer service starts with having tools that help deploy the right people in the right place at the right time.

field services in action
More than accurate forecasting

Jared, Director of Service Delivery, checks his dashboard to identify when the largest number of customers need service.

Morning

Jared, Director of Service Delivery, checks his dashboard to identify when the largest number of customers need service.

field services in action
Ramp up fast to meet needs

Customer activity is expected to spike this week. Jared approves shifts according to employee preferences and sees overtime hours may be necessary.

Mid-Morning

Customer activity is expected to spike this week. Jared approves shifts according to employee preferences and sees overtime hours may be necessary.

field services in action
Flexible scheduling. Satisfied employees.

Field technician, Leon, checks his schedule online and sees an open shift that fits his availability. He could use the extra hours.

Afternoon

Field technician, Leon, checks his schedule online and sees an open shift that fits his availability. He could use the extra hours.

Customer Stories

Don't take our word for it

Rollins, Inc.
Rollins

“We can efficiently add employees to [UKG Pro], allowing us to accommodate growth.”

Rollins uses UKG Pro to support its acquisition strategy, efficiently adding new employees and completing onboarding online to streamline HR.

Rollins, Inc.
Rollins

“We can efficiently add employees to [UKG Pro], allowing us to accommodate growth.”

Rollins uses UKG Pro to support its acquisition strategy, efficiently adding new employees and completing onboarding online to streamline HR.

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