Streamlined workforce management for field-based roles

  • Improve resource alignment with enhanced workforce insights
  • Ensure compliance with automation
  • Hire and retain top talent
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Empower your field technicians with our best-in-class human capital management (HCM) and workforce management solutions

UKG empowers any service industry with a field presence such as cable and telecommunications companies, security firms, and maintenance teams by providing solutions that engage and prepare your workforce to deliver high-quality service at the customer location. Our advanced scheduling, payroll, and HR tools help you align resources with demand, monitor productivity in the field, reduce labor costs, and ensure compliance. Leverage AI-driveninsights to improve decision-making, customer satisfaction, and profitability.

Improve resource alignment with enhanced workforce insights

Improve resource alignment with enhanced workforce insights

In demanding service industries with a large field-based workforce, real-time workforce visibility is crucial for aligning skilled resources with demand. Transparent scheduling practices ensure that work is distributed fairly and evenly, balancing the needs of the business with the expectations of employees. Our advanced HR and scheduling solutions provide insights to deploy the right talent at the right time, minimizing overtime and reducing underutilization. By controlling labor costs through smarter scheduling, you can reduce technician downtime, improve first-time resolution rates, and boost customer satisfaction. Empower your team with the agility and resources to stay responsive and drive success with every service interaction.

Ensure compliance with automation

Ensure compliance with automation

Minimizing compliance risk in service industries with a field presence is increasingly challenging due to evolving regulations and diverse worker types. Our HR solutions automatically apply complex work and pay rules across dispersed workforces, ensuring accurate and consistent application. By leveraging advanced automation, you can reduce the risk of non-compliance, avoid wage and hour disputes, and maintain a fair and transparent work environment. Automating compliance processes also helps manage labor expenses by preventing costly errors and fines. UKG HCM and WFM solutions equip your organization with the tools needed to navigate regulatory complexities effortlessly, ensuring peace of mind and improving operational efficiency.

Hire and retain top talent

Hire and retain top talent

We understand that industries with a mobile or distributed workforce, such as facility support services or field-based engineering, face high turnover, increasing client expectations, and thin margins. Keeping crew-based teams engaged is vital. Organizations that prioritize their people, embrace flexibility, and invest in workforce development become exceptional workplaces. UKG helps you deliver on the promise of supporting your people by setting the tone from onboarding to streamlining benefits enrollment, and providing access to earned wages. Automated workflows, new-hire checklists, and pre-integrated background screening help you quickly source, screen, track, and hire workers. With tools to simplify career pathing and foster skill development, your organization can attract top talent and foster employee engagement. By reducing turnover and improving satisfaction, you can optimize costs and enhance productivity.

Want more information? Speak with our field services experts today.

Our Customers
Customer Testimonial

UKG delivers a powerful solution out of the box, but it’s also very easy to configure, whether we’re creating an additional level of approval or a field to track t-shirt size.

Eric Sweet
Senior Manager of HRIS and Compensation
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Frequently asked questions

How can UKG solutions help streamline hiring processes in service industries with a field presence?

UKG solutions streamline hiring with automated workflows, new-hire checklists, and pre-integrated background screening, designed specifically for field-based roles. These features help you quickly source, screen, track, and hire workers, ensuring you attract top talent efficiently. By automating these processes, you reduce administrative burdens and improve the overall hiring experience. This is critical for maintaining a competitive edge in the fast-paced and ever-changing services industry, where having the right field workers in place at the right time, is essential for operational success.

How do UKG solutions enhance employee engagement for service industries with workers out on the field, such as technicians or janitorial staff?

Keeping employees engaged is imperative, especially for those working in the field who may feel more disconnected than office-based employees. UKG’s mobile app empowers your teams with self-service tools for shift swaps, schedule visibility, and real-time communication, making sure they stay engaged and feel valued. These features help reduce absenteeism and create a workplace where employees are more motivated and productive, which is essential for retaining top talent in service industries where a portion or majority of the workforce is out in the field.

Additionally, UKG's earned wage access solution can improve employee retention by providing instant access to earned wages. This financial flexibility helps reduce stress and improve overall job satisfaction. Employees who feel financially secure are more likely to stay with their employer, reducing turnover rates and associated hiring costs. The financial wellness tools offered by UKG Wallet, such as budgeting and savings options, empower employees to manage their finances better, further enhancing their loyalty to the organization.

How do UKG solutions help manage compliance and complex pay structures for service industries with a field workforce?

Navigating complex pay rules, regional regulations, and intricate pay structures can be complex in service industries with a field workforce. UKG solutions automate compliance, streamline pay processes, and centralize workforce data into a unified dashboard, providing operations leaders with real-time insights to manage mobile workforces. This reduces administrative burdens and ensures accurate, timely compensation, while minimizing compliance risk across field operations. UKG helps maintain compliance with industry regulations, driving operational efficiency and ensuring your workforce remains engaged and motivated.

How does UKG employee communication and collaboration solution enhance operational efficiency for service industry teams out in the field?

UKG Talk enhances operational efficiency for service industries with a field presence by facilitating real-time communication and collaboration. Field workers can quickly share updates, ask questions, and receive instructions from management, ensuring everyone is on the same page no matter where they are out in the field. This instant communication reduces delays and misunderstandings, leading to faster resolution of issues and more efficient service delivery. Moreover, the actionable insights provided by UKG Talk help managers identify and address potential problems promptly, optimizing overall field operations.

Contact us

Learn how our solutions are purpose-built with your industry in mind. We can help you achieve a better work experience for all your people.

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