From member wait times to behind-the-desk operations, see how UKG can help you deliver a streamlined experience for your members — while also attracting and retaining high-quality staff.
Why UKG for Credit Unions?
Discover the most powerful way to enhance the member experience and simplify operations across branches.
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Enhance the member and employee journey
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Manage branch performance
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Combat compliance concerns
Credit Unions in Action
Exceed expectations for your staff and members with solutions built just for you
When you have the right tools to optimize your staff and streamline processes, good results follow for your members.
Ashley reviews today’s appointments previously made by members using their smartphone, tablet, or computer — before they ever set foot in the lobby.
Ashley reviews today’s appointments previously made by members using their smartphone, tablet, or computer — before they ever set foot in the lobby.
A teller calls in sick. Ashley quickly replaces him with an AI-recommended replacement to ensure her previously created best-fit schedule aligns the right number of employees with member demand.
A teller calls in sick. Ashley quickly replaces him with an AI-recommended replacement to ensure her previously created best-fit schedule aligns the right number of employees with member demand.
Josh reviews the lobby tracker app, indicating two members waiting in the lobby. He confirms neither has been waiting longer than the five-minute service threshold before alerts are sent to management.
Josh reviews the lobby tracker app, indicating two members waiting in the lobby. He confirms neither has been waiting longer than the five-minute service threshold before alerts are sent to management.
Check out this selection of specialized product offerings designed to meet your unique industry needs.
In today’s digital world, letting account holders schedule branch appointments through their mobile devices or online isn’t a luxury — it’s a feature you need to remain competitive. Account holders want to interact with branches efficiently, avoiding long wait times and ensuring they speak to the right employee the first time.
When account holders visit your branch lobby, they want a frictionless experience. However, traditional processes often get in the way. Are wait times clearly and accurately being communicated to visitors? Can your staff monitor and respond to customer service levels — in real time? Experience insights you’ve never had before by capturing, measuring, and managing all of your critical branch data.
Scheduling branch staff is a complex, time-consuming task that directly impacts your service — and your earnings. UKG Banking Scheduler enables you to schedule staff based on forecasted traffic at each branch — while taking into account individual employee skills and availability — so you can better balance account holder service with operational efficiency.
As credit unions transform their branches to meet evolving account holder needs, the ability to optimize service while controlling staffing costs is more critical than ever. UKG Banking Analytics provides in-depth business intelligence to drive more effective branch staffing decisions for improved productivity and account holder service.
“With [UKG] Pro, the possibilities are endless!”
“With [UKG] Pro, the possibilities are endless!”
“Our goal is to create a world-class experience… Pro [makes] this possible.”
“With UKG Pro Performance Reviews, HR has been able to elevate … our process.”
“UKG Banking Connections … ensures our members are taken care of in the right way.”
From robust payroll and talent to HR service delivery, and everything in between, UKG Pro™ is the powerful HCM suite you need to drive truly people-focused results.
UKG Dimensions
Global workforce management for complex industry needs
Discover AI-powered workforce solutions with tailored industry features — built on an intelligent and extensible platform to help you redefine the work experience for your people.
UKG Ready
Leverage the power of HR, talent, payroll, and time in a single solution to deliver a modern, personalized experience that increases efficiency and simplifies compliance.
Provide meaningful HR support to your people anywhere, any time while reducing HR busy work and empowering employees with consumer-grade experiences.
Learn how our HR and payroll solutions help you achieve a better work experience for your people.
