From member wait times to behind-the-desk operations, see how UKG can help you deliver a streamlined experience for your members — while also attracting and retaining high-quality staff.
Why UKG for Credit Unions?
Discover the most powerful way to enhance the member experience and simplify operations across branches.
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Enhance the member and employee journey
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Manage branch performance
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Combat compliance concerns
Check out this selection of specialized product offerings designed to meet your unique industry needs.
In today’s digital world, letting account holders schedule branch appointments through their mobile devices or online isn’t a luxury — it’s a feature you need to remain competitive. Account holders want to interact with branches efficiently, avoiding long wait times and ensuring they speak to the right employee the first time.
When account holders visit your branch lobby, they want a frictionless experience. However, traditional processes often get in the way. Are wait times clearly and accurately being communicated to visitors? Can your staff monitor and respond to customer service levels — in real time? Experience insights you’ve never had before by capturing, measuring, and managing all of your critical branch data.
Scheduling branch staff is a complex, time-consuming task that directly impacts your service — and your earnings. UKG Banking Scheduler enables you to schedule staff based on forecasted traffic at each branch — while taking into account individual employee skills and availability — so you can better balance account holder service with operational efficiency.
As credit unions transform their branches to meet evolving account holder needs, the ability to optimize service while controlling staffing costs is more critical than ever. UKG Banking Analytics provides in-depth business intelligence to drive more effective branch staffing decisions for improved productivity and account holder service.
Our award-winning HCM and workforce management solutions deliver technology experiences that support the ways life and work are interconnected — to deliver better outcomes for your people and your business.
Learn how our HR and payroll solutions help you achieve a better work experience for your people.
