Credit Unions

Credit Unions

Invest in your people for increased member satisfaction

UKG for Credit Union Industry Brief
UKG for Credit Union Industry Brief
Optimize member loyalty and growth with UKG.
From member wait times to behind-the-desk operations, see how UKG can help you deliver a streamlined experience for your members — while also attracting and retaining high-quality staff.

Why UKG for Credit Unions?

Discover the most powerful way to enhance the member experience and simplify operations across branches.

  • Clock people icon

    Enhance the member and employee journey

    Accurately measure member traffic and wait times to improve the member experience while empowering your employees with real-time service data.

  • Bank dollar icon

    Manage branch performance

    Gather insights from dozens of pre-loaded sales and service reports to drive up branch revenue. 

  • Document check shield icon

    Combat compliance concerns

    Avoid potential heavy fines and sanctions with automated compliance alerts.

Specialized Credit Union Solutions

Check out this selection of specialized product offerings designed to meet your unique industry needs.

UKG Appointments

In today’s digital world, letting account holders schedule branch appointments through their mobile devices or online isn’t a luxury — it’s a feature you need to remain competitive. Account holders want to interact with branches efficiently, avoiding long wait times and ensuring they speak to the right employee the first time.

UKG Lobby

When account holders visit your branch lobby, they want a frictionless experience. However, traditional processes often get in the way. Are wait times clearly and accurately being communicated to visitors? Can your staff monitor and respond to customer service levels — in real time? Experience insights you’ve never had before by capturing, measuring, and managing all of your critical branch data.

UKG Banking Scheduler

Scheduling branch staff is a complex, time-consuming task that directly impacts your service — and your earnings. UKG Banking Scheduler enables you to schedule staff based on forecasted traffic at each branch — while taking into account individual employee skills and availability — so you can better balance account holder service with operational efficiency.

UKG Banking Analytics

As credit unions transform their branches to meet evolving account holder needs, the ability to optimize service while controlling staffing costs is more critical than ever. UKG Banking Analytics provides in-depth business intelligence to drive more effective branch staffing decisions for improved productivity and account holder service.

Customer Stories

Don't take our word for it

Coastal Community Credit Union Logo

“With [UKG] Pro, the possibilities are endless!”

Automating the recruiting process with UKG Pro, Coastal Community Credit Union has greatly improved the experience and saved 10,000 pieces of paper in a year.

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Innovation Credit Union Logo

“With UKG Pro Performance Reviews, HR has been able to elevate … our process.”

UKG Pro helps Innovation Credit Union streamline performance management, increase HR’s strategic involvement, and enhance the employee experience.

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East Texas Professional Credit Union Logo

“UKG Banking Connections … ensures our members are taken care of in the right way.”

With UKG Banking Connections, East Texas Professional Credit Union reduces member wait times; improves the experience; increases members seen 31% and sales 16%.

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UKG Scheduling Solutions Datasheet
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Product Info
UKG Scheduling Solutions Datasheet
Designed specifically for banks and credit unions, UKG Scheduling Solutions enables you to schedule staff based on forecasted traffic levels at each branch while taking into account individual employee skills and availability.
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