Credit Unions

Credit Unions

Invest in your people for increased member satisfaction

UKG for Credit Union Industry Brief
UKG for Credit Union Industry Brief
Optimize member loyalty and growth with UKG.
Submitted by karen.katz on Tue, 05/03/2022 - 10:48
From member wait times to behind-the-desk operations, see how UKG can help you deliver a streamlined experience for your members — while also attracting and retaining high-quality staff.

Why UKG for Credit Unions?

Discover the most powerful way to enhance the member experience and simplify operations across branches.

  • Clock people icon

    Enhance the member and employee journey

    Accurately measure member traffic and wait times to improve the member experience while empowering your employees with real-time service data.

  • Bank dollar icon

    Manage branch performance

    Gather insights from dozens of pre-loaded sales and service reports to drive up branch revenue. 

  • Document check shield icon

    Combat compliance concerns

    Avoid potential heavy fines and sanctions with automated compliance alerts.

Credit Unions in Action

Exceed expectations for your staff and members with solutions built just for you

When you have the right tools to optimize your staff and streamline processes, good results follow for your members.

Credit Unions in Action Start of Shift
Check member appointments

Ashley reviews today’s appointments previously made by members using their smartphone, tablet, or computer — before they ever set foot in the lobby.

Start of Shift

Ashley reviews today’s appointments previously made by members using their smartphone, tablet, or computer — before they ever set foot in the lobby.

Credit Unions in Action Mid-Shift
Adjust schedules in a moment’s notice

A teller calls in sick. Ashley quickly replaces him with an AI-recommended replacement to ensure her previously created best-fit schedule aligns the right number of employees with member demand.

Mid-Shift

A teller calls in sick. Ashley quickly replaces him with an AI-recommended replacement to ensure her previously created best-fit schedule aligns the right number of employees with member demand.

Credit Unions in Action - End of Shift
Manage member check-ins

Josh reviews the lobby tracker app, indicating two members waiting in the lobby. He confirms neither has been waiting longer than the five-minute service threshold before alerts are sent to management.

End of Shift

Josh reviews the lobby tracker app, indicating two members waiting in the lobby. He confirms neither has been waiting longer than the five-minute service threshold before alerts are sent to management.

HOW WE CAN HELP
Specialized Credit Union Solutions

Check out this selection of specialized product offerings designed to meet your unique industry needs.

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UKG Appointments

In today’s digital world, letting account holders schedule branch appointments through their mobile devices or online isn’t a luxury — it’s a feature you need to remain competitive. Account holders want to interact with branches efficiently, avoiding long wait times and ensuring they speak to the right employee the first time.

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UKG Lobby

When account holders visit your branch lobby, they want a frictionless experience. However, traditional processes often get in the way. Are wait times clearly and accurately being communicated to visitors? Can your staff monitor and respond to customer service levels — in real time? Experience insights you’ve never had before by capturing, measuring, and managing all of your critical branch data.

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UKG Banking Scheduler

Scheduling branch staff is a complex, time-consuming task that directly impacts your service — and your earnings. UKG Banking Scheduler enables you to schedule staff based on forecasted traffic at each branch — while taking into account individual employee skills and availability — so you can better balance account holder service with operational efficiency.

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UKG Banking Analytics

As credit unions transform their branches to meet evolving account holder needs, the ability to optimize service while controlling staffing costs is more critical than ever. UKG Banking Analytics provides in-depth business intelligence to drive more effective branch staffing decisions for improved productivity and account holder service.

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UKG Dimensions

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Discover AI-powered workforce solutions with tailored industry features — built on an intelligent and extensible platform to help you redefine the work experience for your people.

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UKG Ready

Flexible, seamless HR technology for smaller teams

Leverage the power of HR, talent, payroll, and time in a single solution to deliver a modern, personalized experience that increases efficiency and simplifies compliance.

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UKG HR Service Delivery
Simplify HR and support life-work events for your people

Provide meaningful HR support to your people anywhere, any time while reducing HR busy work and empowering employees with consumer-grade experiences.

Your better tomorrow starts today

Learn how our HR and payroll solutions help you achieve a better work experience for your people.

Your better tomorrow starts today