Enhance your member experience and simplify operations across branches with our robust HCM suite
Credit Unions face unique workforce challenges, from managing branch-specific scheduling needs and forecasting to controlling labor costs and reducing member wait times. UKG’s human capital management HCM and time management software is built for credit unions, providing specialized tools for pay, leave and attendance, talent management, and employee engagement—all in one seamless platform.
Our innovative solutions provide end-to-end people management, empowering you with actionable insights to improve employee satisfaction and boost member loyalty. Whether it’s optimizing staff schedules to match member demand, maintaining compliance with evolving regulations, or ensuring accurate and timely payroll, UKG helps you achieve operational efficiency while enhancing decision-making with real-time data on one trusted platform.
Streamline account holder appointments for a better branch experience
In today’s digital world, allowing account holders to schedule branch appointments through their mobile devices or online is no longer a luxury — it’s necessary to remain competitive. Account holders expect efficient interactions with branches, avoiding long wait times and ensuring they connect with the right associate the first time. With UKG Appointments and UKG Lobby, you can deliver a seamless experience by communicating wait times to account holders while capturing, measuring, and managing critical branch data—all within one powerful solution to unlock valuable insights.
Optimize branch staffing and performance
Scheduling branch staff is a complex, time-intensive process that directly impacts service quality — and your bottom line. UKG Banking Scheduler empowers you to optimize staff scheduling by aligning forecasted branch traffic with employee skills and availability, ensuring an ideal balance between delivering exceptional account holder service and maintaining operational efficiency. By accurately measuring member traffic and wait times, and providing employees with real-time service data, UKG Banking Scheduler boosts employee performance, enhances account holder satisfaction, and drives overall operational success.
Reduce compliance risks
As credit unions transform their branches to meet evolving account holder expectations, optimizing service and maintaining compliance, while controlling staffing costs have become more critical than ever. UKG Banking Analytics provides in-depth business intelligence, helping you prevent penalties, make informed decisions, and enhance productivity. Protect your institution by empowering your people to easily maintain compliance and reduce the potential for fines or sanctions with automated compliance alerts and specific compliance analytics.
Want more information? Speak with our credit union experts today.
Enhancing the employee and member experience
Discover how this credit union revolutionized its operations with UKG Ready to seamlessly integrate HR, payroll, and time management for a better employee and member experience.
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Frequently asked questions
Credit unions often face complex staffing challenges, such as managing overtime and breaks, ensuring proper staffing levels based on branch traffic, and maintaining compliance with labor regulations. UKG’s specialized HCM suite addresses these issues with advanced scheduling and workforce management tools customized for credit unions. Our platform provides managers with a reliable and user-friendly system for time management and branch staffing. UKG's platform is designed with an intuitive interface, making it easy for credit union staff to navigate and use, enhancing adoption, employee satisfaction, and operational efficiency. This, in turn, helps you retain high-quality staff and ensures smooth operations.
Leveraging our integrated WFM and payroll solutions can streamline your payroll process, reduce costly errors, and provide better control over labor expenses. Our robust solutions can help you improve your payroll accuracy, save time, and enhance your credit union’s operational efficiency by:
- Improving Accuracy: Payroll errors are not just frustrating—they're expensive. Missing or incorrect time punches, for example, cost organizations an average of $78,700 per 1,000 employees per year. Our solutions help you prevent these errors, ensuring accurate payroll every time.
- Automating Processes: Automating payroll processes and calculations reduces the risk of human errors, ensuring accurate and timely paychecks for your people. Paycheck accuracy is a leading indicator of instilling trust and confidence in your employees which has a direct impact on retention.
- Ensuring Compliance: Stay ahead of ever-changing labor laws and regulations. Our systems automatically track and apply updates, reducing the risk of fines and penalties while eliminating the need for manual monitoring.
- Leveraging Real-Time Data: Access to real-time labor data helps leaders make informed decisions about staffing needs and overtime, preventing unnecessary labor costs and illuminating areas of risk.
- Enhancing Efficiency: Streamlined payroll processes free up time for your Payroll, HR, and Operations teams to focus on strategic goals. This efficiency enables your credit union to achieve greater business outcomes and serve your members more effectively.
Attracting and retaining your employees begins with recruiting and onboarding, but your people’s trust and loyalty are cultivated by all the moments that follow. UKG offers a fully integrated suite of solutions that helps support your efforts to not only attract top-tier staff but retain them. We can help you support your people in a meaningful way with multiple tools across our suite:
- Recruiting & Onboarding: UKG Recruiting offers a candidate-centric design that engages potential hires with modern and easy-to-use technology, simplifying the recruiting process and creating a positive candidate experience from their first impression. UKG Onboarding ensures new hires feel connected and productive from day one, with personalized welcome messages and collaborative technologies, so you can make that first impression an everlasting one.
- Talent & Professional Growth: UKG Talent Management provides multiple tools for ongoing development, professional growth, and continuous learning – some of the top priorities for retaining today’s modern workforce. With features like collaborative reviews, succession planning, and a talent marketplace full of self-service learning opportunities, UKG can support your efforts to help your staff grow and thrive.
- Benefits: Our Benefits solutions offer an intuitive enrollment experience, helping your staff understand and select the best benefits options for their needs. It includes decision-support tools and educational resources to guide them through the benefits selection process, making the complex easy.
- Culture: UKG Great Place to Work Hub gives your credit union the tools and insights to create a culture-driven workplace. By empowering managers to focus on coaching and development, this AI-powered platform helps boost employee engagement and satisfaction, driving better business outcomes. A thriving culture builds loyalty, starting with your staff and extending to your members.
Ultimately, UKG's HCM suite empowers credit unions to create a supportive and engaging work environment that attracts and retains top talent, driving long-term success.
Our intuitive dashboards provide in-depth branch-specific data and real-time actionable insights, enabling managers to create precise, demand-driven schedules across branches based on their staff’s skills and availability. Armed with this valuable insight, managers can optimize staffing levels while providing staff individualized coaching to boost their performance. The result is both increased employee engagement and greater branch productivity and operational efficiency. Additionally, with access to the monthly Additionally, the UKG Comparative Data Report, gives credit unions a competitive edge by benchmarking performance against their industry peers, enabling them to set reasonable baselines and achievable goals for staff productivity and branch efficiency.
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Learn how our solutions are purpose-built with your industry in mind. We can help you achieve a better work experience for all your people.