Contact Centers

Contact Centers

Manage your workforce to optimize customer service

UKG for Contact Centers
UKG for Contact Centers
Transform contact centers into profit centers with strategic workforce management.
Submitted by karen.katz on Tue, 05/03/2022 - 08:26
Boost productivity and control costs with flexible tools that support your multichannel, global workforce — including customer communications via text, email, or online chat.

Why UKG for Contact Centers?

Discover powerful solutions that help you sharpen your processes, empower your people, and deliver service that engenders client loyalty.

  • Savings icon

    Control Labor Costs

    Automate processes to reduce errors and eliminate unnecessary operational costs.

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    Reduce Compliance Risk

    Get immediate and automatic implementation of labor laws, rules, and requirements.

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    Foster Employee Engagement

    Provide self-service tools that make it easy to access schedules, swap shifts, and quickly submit time-off requests.

Contact Centers in Action

Be ready for success with a people management strategy designed just for you

Streamline and automate workforce processes, stay compliant, and implement policies for your agents — all in one place.

Contact Centers in Action Start of Shift
Time tracking made easy

Dan, an agent, clocks in on his mobile phone from his home office, making it easy to split time between remote and on-location shifts.

Morning

Dan, an agent, clocks in on his mobile phone from his home office, making it easy to split time between remote and on-location shifts.

contact centers in action
Identify patterns and trends

Supervisor Jen generates automated reports showing trends in agent absences. Real-time recommendations help her plan workloads, schedules, and more.

Mid-Day

Supervisor Jen generates automated reports showing trends in agent absences. Real-time recommendations help her plan workloads, schedules, and more.

Contact Centers in Action - End of Shift
Stay informed and engaged

Proactive tools help keep Jen and Dan engaged, happy on the job, and in tune with costs that can negatively impact the bottom line.

End of Day

Proactive tools help keep Jen and Dan engaged, happy on the job, and in tune with costs that can negatively impact the bottom line.

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