Back on track

UKG can give train operating companies greater visibility of workforce-related operational issues - enabling it to improve performance, increase customer satisfaction and deliver on its diversity ambitions.

The challenges for train operating companies:

Absence Management

Train punctuality and customer satisfaction impacted by absenteeism and employee fatigue

Solution: UKG intelligent scheduling

Reduced late and cancelled trains through addressing unplanned absenteeism

Minimising pandemic impact

Retain franchise post the COVID pandemic

Solution: Increase employee engagement

Increase customer satisfaction through a supported and flexible workforce

Workforce diversity

Improve the representation of women within the rail industry

Solution: Flexible workforce management

Implement flexible scheduling to better cater for those who childcare needs

The ROI for train operating companies:

Reduction in unplanned absence*

Reduction in premium overtime*

Reduction in supervisor/manager time spent on workforce management administration*

*Figures quoted are typical benefits achieved by other UKG customers. Actual benefits realised will be dependent on current processes and the precise solution adopted.

UKG customer stories

These customer stories demonstrate how UKG has helped other train operating companies with these challenges.

Greater anglia

Challenges: Customer experience, empowering managers and increasing employee engagement.

UKG solution: Workforce Dimensions

Merseyrail

Challenges: Customer experience, empowering managers and increasing employee engagement.

UKG solution: Workforce Dimensions

Absence Management

absence management

WHITEPAPER

We need to talk about absence

It’s important to understand the importance of absence control and how it’s been dealt with.

absence management

WEBINAR

How to control absence

Knowing when employees are working and not working is critical to efficiency. This webinar explains how you can get absenteeism under control.

absence management

DATASHEET

Workforce Absence Manager

This datasheet outlines the key benefits of the Kronos Workforce Absence Manager solution and explains how you can better manage compliance and improve bottom-line results by automating paid sick leave policies and processes and time off.

Employee Engagement and Customer Experience

WHITEPAPER

WHITEPAPER

Managing your workforce with the use of self-service, mobile technology

By providing greater visibility for both managers and employees, UKG can help rail operators stay abreast of demand changes, while communicating more effectively with staff and reducing overtime, unplanned absence and lateness.

WEBINAR

WEBINAR

Delivering the technology experience your employees expect

Next-generation workforce management applications play a critical role in creating a positive workplace experience.

Scheduling

MINI WHITEPAPER

MINI WHITEPAPER

We need to talk about labour scheduling

Without the right tools labour scheduling can be a time-consuming, error-prone, and frustrating task. How can rail operators get scheduling right every time, to ensure you get the most from your workforce?

Workforce Management

GARTNER

GARTNER

The Future of Workforce Technology

What Gartner Says - What Workforce Dimensions Does

Providing employees with increased visibility and input into how and when they work creates more engaged employees and more accurate schedules.
Workforce Dimensions enhances collaboration between employees and managers, using mobile tools to create best-fit schedules that balance workloads and fill open shifts: employees can set their personal preferences for where they’d like to work and what they’d like to do using an intuitive user interface; while employers can apply automated optimisation algorithms, accommodating factors like employee skills and overtime risk to align labour to demand.

SOLUTION GUIDE

SOLUTION GUIDE

UKG Workforce Dimensions

Dimensions has been built with the future of global workforce management in mind, enabling rail operators to increase workforce productivity, control labour costs and achieve better business outcomes through highly engaged employees.

Our Services

Balance employee needs with business goals

Balance employee needs with business goals

At UKG, we’re showing businesses how to release the potential of their people – and keep hold of them.

Your partner in customer success

Your partner in customer success

Offering you the training and strategic resources you need to achieve your workforce goals.

Discover UKG Services

Discover UKG Services

When you invest in us, you gain more than just world-class solutions – you gain a strategic partner. Discover our Customer First commitment.

Best-in-class deployment

Best-in-class deployment

The traditional implementation of workforce management solutions can take months. Kronos Paragon cuts time to value and accelerates your ROI.

Josh Thompson Headshot

Josh Thompson

Industry Director
Tel: 07966 308572
[email protected]

Bronno Mulder Headshot

Bronno Mulder

Sr. Sales Executive NL
Tel: +31(0)611494084
[email protected]