Sharing the love
We think you’re pretty special when you’re a UKG customer. That’s why we build products designed to inspire your people — and your organisation — to grow and thrive. Here’s a sample of what our customers have to say about their UKG experience
The Voice of Our Customers
We care deeply about our customers’ long-term success, building meaningful partnerships that evolve along with their needs and priorities. Read on to hear what our customers have to say about their UKG experience.
“We currently have more than 10,000 UK employees using UKG in the cloud and look forward to realising even more benefits as we continue to bring all 30,000 UK and Ireland employees onto to the solution.”
Sue Prince, UKG Solution Team Lead
“Previously, it took our store managers two to three hours to manually create their schedules each week. With UKG’s automated scheduling, this time has been reduced by 90%, now taking just 15 minutes.”
Jim Hale, Resource & Planning Professional
“UKG Dimensions is the only solution capable of providing the invigorating experience our workforce needs and we are confident that will translate to an even more enjoyable experience for our customers.”
Himesh Patel, Head of IT Service Delivery
“The UKG system has led to a 6-8% year-on-year reduction in labour costs. Sales are growing, proving we have not hacked into the business to deliver the labour saving – it’s being delivered by better control over working hours and greater productivity.”
Duncan Rouse, Operations Support Manager
“Ensuring we attract, retain and optimise the performance of our people is critical. I see immense value in the enhanced automation and self-service functionality of the latest solution from UKG. I’m confident we’ll shortly realise the benefits of a truly advanced workforce management platform, that will support our goals to enhance the performance of our people and the efficiency of our operations."
Gary Marshall, Operations Director
Central England Co-operative
“When the COVID-19 pandemic hit the UK, we used our UKG solution to ensure all our colleagues were paid accurately for the additional shifts they worked due to the surge in demand at the start of lockdown. We were able to swiftly flex our labour model and demand forecasts to reflect the change in buying behaviour, with 95% schedule accuracy. "
Mark Pickerill, Group Manager, Central Support
“Phase 1 of Nestle’s global move to the cloud ran seamlessly – taking only six months – that’s AMAZING! After go-live we immediately experienced a noticeable improvement in performance across our four regions - we are super happy. And, we no longer worry about maintenance, deploying patches, upgrading servers and performance issues."
Calvin Martin, Product Manager/Senior Solution Architect – HR
Onside Youth Zones
“Managing absence with UKG is more efficient and robust than our previous manual process. Absence is immediately flagged to ensure payroll is fair and accurate. Leave tracking for employees is straightforward via the app. The net result is that our Youth Zone managers spend far less time in the office managing absence, and more time working with our young people.”
Duncan Hall, Systems Implementation Manager
“The benefits we will reap from UKG Dimensions will have a resounding impact on our operations and, as a result, on our customer experience as employees come to work energised and empowered to serve. We are confident our partnership with UKG will only elevate the experience for everyone.”
Zoe Hand, COO
“We have up-to-the-moment data on the very simplest things – like knowing who is on-site, right up to more complex people management information. UKG has enabled us to manage-in-the-moment from a single place with a single view.”
Sue Prince, UKG Solution Team Lead
“With UKG we have an accurate means of calculating pay, resulting in less payroll queries and providing us with robust controls over our overtime and absence levels. Plus, we can now tailor our resource plans around our customer ordering profiles.”
Kay Owen, Head of Operations Services
SAINT-GOBAIN (PAM UK)
“Supervisors can now take a greater level of ownership in managing their employees, which has helped to improve absenteeism, reduce overtime costs and boost employee engagement.”
Alan Such, Financial Controller
“We have been with Kronos, now UKG, for over 20 years and realised the application needed to be upgraded from an on-premise to a cloud-based solution. After looking at other systems it was clear that UKG still offered the best fit for our needs”
Martin Bakker, HR Advisor
Sunrise Senior Living
“A reduction in sickness and other absence not only improves our bottom line through reduced agency usage, but more importantly, means that our residents are being cared for by the team members they know and who have been trained to deliver care to the high standards that Sunrise residents expect,”
Sunrise UKG Consultant
"Our company owner estimates we saved $850,000 in the first year with our UKG solution."
Colin Fisher, IT Manager
The Assay Office
“Since we started to use UKG Ready we have a much better understanding of our absence history and sickness is now running at less than 2%. Also, the holiday calendar is a great tool – for each department, we can see at a glance who is off at the same time, which helps us to plan proactively.”
John Parry, Finance Director
“UKG Dimensions has been transformational for London Energy. The fully responsive user interface gives employees control over how they want to work and personalises the experience to include information that’s most important to them.”
Mark Beattie, Head of Central Services
“With the labour data collected in UKG, we now compare actual hours to the standard…This will help increase profitability, because we have a better handle on our cost structure."
Lynne Schreibel, Komatsu’s Global UKG Manager
"We now have more labour-related information than ever before which allows us to constantly improve our performance as an overall business.”
Dave Turner, Manufacturing Accountant
"Our UKG solution gives us consistent and reliable data, enabling us to quickly produce reports that give us visibility of the workforce. UKG is continually developing and adding new features and modules. This keeps it a modern and up-to-date package that sets the tone in the field of HRIS systems. ”
Erik Lubberman, HR Director