Customer Story

Yamaha Corporation of America Improves Overall Business Results with UKG Pro

  • Transforms HR into a strategic resource that facilitates better business decisions

  • Delivers end-to-end human capital management functionality through an easy-to-manage interface

  • Provides quick deployment of new technology


The Yamaha Corporation of America (YCA) offers a full line of musical instruments and audiovisual products to U.S. market. YCA is a wholly-owned subsidiary of Yamaha Corporation, Japan and one of the world's largest global subsidiary companies. With hundreds of employees across the U.S., the company promotes its products to dealerships, works with concert organizers, and delivers its products to many of the world's best-known musicians.


YCA had been using a payroll service bureau with limited talent and benefits management capabilities. The company began looking for a human capital management (HCM) solution with end-to-end HR functionality that would allow for a more holistic analysis of workforce trends.


After choosing the UKG Pro® solution, YCA has effectively streamlined its HR operations, and the HR team is now focused on strategic HR initiatives that support business growth.

"Pro is easy to use and helps us manage the entire employee lifecycle, and we can report on almost anything we need," said Tracy Bargielski, General Manager of Human Resources for YCA. "Plus UKG has the customer service to fully support and back up Pro. The selection of Pro was truly a no-brainer."

YCA was also impressed with Pro's quick rollout. "Our deployment of Pro was unbelievable," said Bargielski.

"The UKG team made sure we understood everything that was happening, provided 24/7 availability, offered solutions for best practices, and even recommended ways to save money," added Bargielski. "Our payroll manager, who has been with us for more than 20 years, was unsure about the transition, and even she couldn't believe how simple the deployment was."

As Bargielski evaluated a range of HCM systems, one of the key differentiators that set UKG Pro apart was its easy-to-use, intuitive interface, which has encouraged companywide adoption of the new solution.

"We don't have to be systems-savvy to use Pro, whether our end-user is an HR associate, manager, or employee," explained Bargielski. "Even setting up the solution was very straightforward. Compared to the service bureau, Pro's usability and flexibility are like night and day."

"To help us grow our business, we wanted to offer services to our dealerships that set Yamaha apart from others in our industry. With the UKG Pro solution, the HR team is now contributing to the company's competitive position and supporting our revenue generators."

Tracy Bargielski

General Manager of Human Resources


After rolling out Pro, YCA immediately saw significant benefits and increased efficiency including improved accuracy of reports and substantial time saved across the HR department. The HR team is now focusing its energy on new value-added projects that are contributing to YCA's core business.

For example, because of the time savings with Pro, Bargielski's team is collaborating with the company's dealerships to help these locations more effectively recruit, motivate, and retain employees.

"To help us grow our business, we wanted to offer services to our dealerships that set Yamaha apart from others in our industry," said Bargielski. "With Pro, the HR team is now contributing to the company's competitive position and supporting our revenue generators. The solution is helping us align our processes with the strategic goals of the company, providing us with so many ways to save time, and helping us impact the bottom line of our business."

Bargielski believes Pro also has made her a more valued business partner with a seat at the executive table.

"Using Pro has helped improve HR's reputation in our company. Employees and managers see us more as a partner and a resource, which is very important, as opposed to just a processing center," said Bargielski. "Our workforce can see the information that we have and how we can use these advantages to help them make better business decisions. The response to Pro from our executives has been very positive."

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