Western DuPage Special Recreation Association (WDSRA) is a government organization that runs inclusive programs for individuals with special needs in the state of Illinois. WDSRA employs nearly 300 people in serving nine park districts, helping residents — from youth to adults — lead fulfilling lives through athletics, cultural arts, inclusion services, and independent socialization.
Challenges
Prior to migrating to the UKG Ready® suite, WDSRA leveraged workforce management technology from Ascentis® Corporation before Ascentis was acquired by UKG, and struggled with time-consuming and disparate processes that detracted from its important mission of serving the community.
Solutions
Seeking a centralized solution for all HR, pay, and workforce management data, WDSRA selected the award-winning UKG Ready suite as its single source of truth and to help manage and engage its mainly field-based, multigenerational staff.
“The UKG Ready suite is phenomenal. It has everything we need to support our people because it’s easy to use, our data lives in one place, and our employees can access information from the UKG Ready mobile app. Between efficiencies with recruiting, hiring, and onboarding, UKG saves me at least 10 hours a week, which is pretty extraordinary.”
HR Manager
Results
The nationally acclaimed government organization — recognized with a National Parks and Recreation gold medal for Excellence in Programming — says the all-in-one UKG Ready HCM suite has transformed how its office staff and on-the-go teams work and access information, especially since nearly 90% of its multigenerational employees work part-time and in the field.
“We’re non-traditional in the sense that we have a larger part-time workforce than a full-time one as we employ many teachers, paraprofessionals, teenagers, and retirees — especially in the summer as we provide flexible hours and employment options,” said Santoria. “UKG makes it easy to hire, rehire, onboard, and manage our entire staff.
“For example, we love the integration with Indeed, which helps us quickly identify qualified job candidates. Then, when we want to hire someone, their information moves seamlessly into UKG Ready. With just a few clicks, I can extend an offer, and they can complete their onboarding electronically,” added Santoria. “The process is even easier for rehiring employees, specifically high schoolers and teachers who return each summer. All I have to do is reactivate them in our UKG Ready suite and they’re back in the system.”
As a government organization, WDSRA must comply with state and federal requirements and is subjected to auditing each year. Robust payroll reporting in the UKG Ready suite has been particularly crucial in providing accurate and timely information and workforce insights.
“We constantly pull payroll reports to see how many hours our employees are working, specifically those taking part in one-on-one inclusion aid programs since we bill those hours back to the districts where the service was provided,” said Santoria. “UKG makes it easy to identify the general ledger (GL) or program number associated with those employees, so we can be confident the information we’re capturing is compliant and accurate.”
WDSRA’s employees are firmly integrated in the community, helping with the adult day program, participating in one-on-one services, or staffing any number of special events that may run during the day or at night. Having a connection point to the organization through the UKG Ready mobile app gives employees a sense of empowerment.
“The mobile app gives our staff anytime-access to their HR and payroll data and timecards as well as the ability to clock in and out of shifts remotely, which provides a level of flexibility they love,” said Santoria.
